Resolved -
Our team has resolved this issue regarding Acoustic Campaign Programs on POD 6 and all services are now responding normally.
Customer impact:
When accessing the a program, the UI initially displays a loading spinner, followed by the error message:
"An unexpected application error has occurred processing your request. Please try again. If the issue persists, contact support."
We apologize for any inconvenience you may have experienced due to this issue.
Nov 18, 06:58 EST
Monitoring -
Our team has resolved this issue regarding Acoustic Campaign Programs on POD 6 and is now actively monitoring the service to ensure stability.
Customer impact:
When accessing the a program, the UI initially displays a loading spinner, followed by the error message:
"An unexpected application error has occurred processing your request. Please try again. If the issue persists, contact support."
We apologize for any inconvenience you may have experienced due to this issue.
Nov 18, 01:42 EST
Update -
Our team is actively investigating the issue affecting programs on POD 6.
Customer Impact:
When accessing the a program, the UI initially displays a loading spinner, followed by the error message:
"An unexpected application error has occurred processing your request. Please try again. If the issue persists, contact support."
We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve it.
Nov 18, 00:40 EST
Investigating -
We are currently investigating an issue with the Acoustic Campaign Programs on POD 6 and will follow-up with more information soon.
We apologize for any inconvenience you may be experiencing due to this issue.
Nov 18, 00:27 EST