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Support Portal Operational
Acoustic Connect - AP Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Connect - EU Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Connect - US Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Campaign - POD 1 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 2 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 3 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Content Operational
AP Operational
EMEA Operational
US Operational
Acoustic Exchange Operational
APAC Operational
EMEA Operational
US Operational
Pilot Operational
Acoustic Tealeaf (AP-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Tealeaf Maintenance AP-1 Nov 13, 2026 09:00-13:00 EST

AP-1 will be undergoing a scheduled maintenance on November 13 at 9am EDT (2pm UTC) for 4 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Please contact support if you have any additional questions.
Posted on Nov 04, 2026 - 04:37 EST

Scheduled Tealeaf Maintenance EU-1 Nov 14, 2026 18:00-22:00 EST

Tealeaf EU-1 will undergo scheduled maintenance on November 14, 2026, from 18:00 to 22:00 EST (November 14, 23:00 to November 15, 03:00 UTC).

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Please contact support if you have any additional questions.
Posted on Nov 04, 2026 - 04:46 EST

Scheduled Tealeaf Maintenance US-1 and US-2 Nov 15, 2026 00:00-04:00 EST

Tealeaf US-1 and US-2 will undergo scheduled maintenance on November 15, 2026, from 00:00 to 04:00 EST (05:00 to 09:00 UTC).

During this four-hour maintenance window, users may experience temporary downtime or be unable to access Tealeaf.

Data collection will continue uninterrupted throughout the maintenance.

If you have any questions or concerns, please contact Acoustic Support.
Posted on Nov 04, 2026 - 04:41 EST

Nov 4, 2026

Connect Issue Under Investigation - US
Resolved - Our team has resolved this issue regarding Insights reporting and all services are now responding normally.

We apologize for any inconvenience you may have experienced due to this issue.
Nov 4, 13:16 EST
Monitoring - Our team has resolved the cause of the Insights reporting issue and is now actively monitoring the service to ensure the affected data is fully backfilled and reporting accuracy is restored.

Customer Impact:
Insights reporting may display inaccurate metrics for campaigns sent after October 30th.

We apologize for any inconvenience you may have experienced due to this issue.
Nov 4, 04:02 EST
Identified - We have identified an issue with Insights reporting for Acoustic Connect - US. Our team is working diligently to resolve this issue.

Customer Impact:

Insights reporting may have inaccurate metrics for campaigns sent after Oct 30th. Our team is working on correcting this data for all customers affected.

We apologize for any inconvenience you may be experiencing due to this issue.
Nov 3, 10:37 EST

Nov 3, 2026

Connect Issue Under Investigation - US
Resolved - Our team has resolved this issue regarding reporting and all services are now responding normally.

Customer impact:

Insights displayed inaccurate metrics for mailings sent between October 30 and the time the fix was applied. The issue has been fully resolved, the affected data has been corrected, and metrics are now back to normal.

We apologize for any inconvenience you may have experienced due to this issue.
Nov 3, 04:05 EST
Monitoring - Our team has addressed the cause of the Insights reporting issue and are monitoring while we backfill the affected data.

Customer impact:

Insights may show incorrect metrics for mailings sent from October 30 until the fix was applied. We are running a data backfill to correct these metrics which will take time to complete. Mailings triggered during this period were sent successfully.

We will post another update when all data has been restored.

We apologize for any inconvenience you may be experiencing due to this issue.
Nov 2, 17:10 EST
Identified - Our team has identified the cause of this issue regarding Insights Reporting and is now working diligently to resolve it.

Customer impact:

Customers may see incorrect reporting metrics in the insights platform for mailings sent Oct 30th to present. Mailings triggered during this period were sent successfully.

We apologize for any inconvenience you may be experiencing due to this issue.
Nov 2, 13:34 EST
Investigating - We are currently investigating a reporting issue with Insights for Acoustic Connect - US and will follow-up with more information soon.

We apologize for any inconvenience you may be experiencing due to this issue.
Nov 2, 13:03 EST

Nov 2, 2026

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Campaign Issue Under Investigation - Pod 7 and B
Resolved - Our team has resolved this issue regarding Login and API on Pod B and Pod 7. All services are now responding normally.

We apologize for any inconvenience you may have experienced due to this issue.
Oct 28, 17:45 EDT
Monitoring - Our team has resolved this issue regarding API access and Login issue and is now actively monitoring the service to ensure stability

We apologize for any inconvenience you may have experienced due to this issue.
Oct 28, 16:13 EDT
Investigating - We are currently investigating an issue with Acoustic Campaign logins and API access on Pod 7 and Pod B and will follow-up with more information soon.

We apologize for any inconvenience you may be experiencing due to this issue.
Oct 28, 15:54 EDT

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

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