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Support Portal Operational
Acoustic Connect - AP Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Connect - EU Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Connect - US Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Campaign - POD 1 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 2 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 3 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Content Operational
AP Operational
EMEA Operational
US Operational
Acoustic Exchange Operational
APAC Operational
EMEA Operational
US Operational
Pilot Operational
Acoustic Tealeaf (AP-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Tealeaf and Connect Maintenance APAC Feb 27, 2026 10:00-13:00 EST

Tealeaf AP-1 will be undergoing scheduled maintenance on February 27 at 10am EST (3:00pm UTC) for 3 hours.

Users may experience downtime or inability to access Tealeaf during this window, as well as reporting data delays. There will be no disruption to data collection during this time.

Connect APAC may also experience temporary downtime for certain features, such as Reporting and Replay functionality.

Please contact support if you have any additional questions.
Posted on Feb 12, 2026 - 14:08 EST
Feb 22, 2026
Scheduled Campaign Maintenance Pods 2 & 3
Completed - The scheduled maintenance has been completed.
Feb 22, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 00:01 EST
Scheduled - Pods 2 & 3 will be undergoing a scheduled maintenance on February 22 at 12am EST/5am UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenances

Please contact support if you have any additional questions.
Feb 11, 19:14 EST
Scheduled Maintenance Campaign Pod 6 | Acoustic Connect EMEA
Completed - The scheduled maintenance has been completed.
Feb 22, 00:00 EST
Update - The Pod 6 | Connect EMEA maintenance has been extended by 2 hours. Please contact support if there are any questions.
Feb 21, 21:52 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 18:00 EST
Scheduled - Acoustic Campaign POD 6 AND Acoustic Connect EMEA will be undergoing a scheduled maintenance on February 21 at 6pm EST/11pm UTC for 4 hours.

Acoustic Campaign users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: ttps://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenances

Acoustic Connect EMEA users may experience downtime or inability to access Connect during this window. Also, note that all mail sends will be delayed until the maintenance is complete. Additional details about what to expect during Connect Maintenance periods can be found here:

https://connect.goacoustic.com/hc/en-us/articles/44244265046425-Connect-scheduled-maintenance

Please contact support if you have any additional questions.
Feb 11, 18:52 EST
Feb 21, 2026
Feb 20, 2026

No incidents reported.

Feb 19, 2026
Campaign Issue Under Investigation across all PODs
Resolved - Our team has resolved this issue regarding missing images and all services are now responding normally.

Customer impact:

Images were not appearing in the email preview or in sent emails.

We apologize for any inconvenience you may have experienced due to this issue.
Feb 19, 18:13 EST
Monitoring - Our team has resolved this issue regarding missing images from emails and is now actively monitoring the service to ensure stability.

Customer impact: Images are not appearing in the email preview or in sent emails.

Please note, Content-hosted images added between approximately 7:52 AM EST and 11:32 AM EST may not have been included in sent emails and may need to be re-added to ensure proper delivery.

We apologize for any inconvenience you may have experienced due to this issue.
Feb 19, 11:57 EST
Investigating - We are currently investigating an issue with the Acoustic Campaign service across all PODs and will follow-up with more information soon.

Customer impact: Images are not appearing in the email preview or in sent emails.

We apologize for any inconvenience you may be experiencing due to this issue.
Feb 19, 10:54 EST
Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026
Scheduled Campaign Maintenance Pods 1 & 4
Completed - The scheduled maintenance has been completed.
Feb 15, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 00:00 EST
Scheduled - Pods 1 & 4 will be undergoing a scheduled maintenance on February 15, 2026 at 12am EST/5am UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenances

Please contact support if you have any additional questions.
Feb 2, 10:00 EST
Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

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