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Support Portal Operational
Acoustic Connect - AP Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Connect - EU Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Connect - US Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Campaign - POD 1 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 2 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 3 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Content Operational
AP Operational
EMEA Operational
US Operational
Acoustic Exchange Operational
APAC Operational
EMEA Operational
US Operational
Pilot Operational
Acoustic Tealeaf (AP-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Campaign Pod B | Acoustic Connect APAC Aug 29, 2025 09:00-13:00 EDT

Acoustic Campaign POD B AND Acoustic Connect APAC will be undergoing a scheduled maintenance on August 29 at 9am EDT/1pm UTC for 4 hours.

Acoustic Campaign users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Acoustic Connect APAC users may experience downtime or inability to access Connect during this window. Also, note that all mail sends will be delayed until the maintenance is complete. Additional details about what to expect during Connect Maintenance periods can be found here: https://connect.goacoustic.com/hc/en-us/articles/44244265046425-Connect-scheduled-maintenance

Please contact support if you have any additional questions.
Posted on Aug 22, 2025 - 13:17 EDT

Scheduled Campaign Maintenance Pod 9 | Acoustic Connect US Aug 31, 2025 00:00-04:00 EDT

Acoustic Campaign Pod 9 AND Acoustic Connect US will be undergoing a scheduled maintenance on August 31 at 12a EDT/4a UTC for 4 hours.

Acoustic Campaign users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Acoustic Connect US users may experience downtime or inability to access Connect during this window. Also, note that all mail sends will be delayed until the maintenance is complete. Additional details about what to expect during Connect Maintenance periods can be found here: https://connect.goacoustic.com/hc/en-us/articles/44244265046425-Connect-scheduled-maintenance

Please contact support if you have any additional questions.
Posted on Aug 15, 2025 - 16:19 EDT
Aug 27, 2025

No incidents reported today.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025
Scheduled Campaign Maintenance Pods 5 & 8
Completed - The scheduled maintenance has been completed.
Aug 24, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 00:00 EDT
Scheduled - Pods 5 & 8 will be undergoing a scheduled maintenance on August 24 at 12am EDT/4am UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.
Aug 14, 10:04 EDT
Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025
Connect US & Campaign POD 9 Issue Under Investigation
Resolved - This incident has been resolved.
Aug 20, 13:32 EDT
Monitoring - Our team has resolved this issue regarding Acoustic Connect - US and Campaign Pod 9 and is now actively monitoring the service to ensure stability.

Customer impact: This issue is observed intermittently and majorly impacts content studio elements.

We apologize for any inconvenience you may have experienced due to this issue.
Aug 20, 07:24 EDT
Investigating - We are currently investigating an issue with Acoustic Connect - US and Campaign Pod 9 and will follow-up with more information soon.

Customer Impact: This issue is observed intermittently and majorly impacts content studio elements.

We apologize for any inconvenience you may be experiencing due to this issue.
Aug 20, 07:00 EDT
Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025
Scheduled Campaign Maintenance Pods 2 & 3
Completed - The scheduled maintenance has been completed.
Aug 17, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 00:00 EDT
Scheduled - Pods 2 & 3 will be undergoing a scheduled maintenance on August 17 at 12a EDT/4a UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.
Aug 6, 19:14 EDT
Aug 16, 2025
Scheduled Maintenance Campaign Pod 6 | Acoustic Connect EU
Completed - The scheduled maintenance has been completed.
Aug 16, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 18:00 EDT
Scheduled - Acoustic Campaign Pod 6 AND Acoustic Connect EU will be undergoing a scheduled maintenance on August 16 at 6p EDT/10p UTC for 4 hours.

Acoustic Campaign users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Acoustic Connect EU users may experience downtime or inability to access Connect during this window. Also, note that all mail sends will be delayed until the maintenance is complete. Additional details about what to expect during Connect Maintenance periods can be found here: https://connect.goacoustic.com/hc/en-us/articles/44244265046425-Connect-scheduled-maintenance

Please contact support if you have any additional questions.
Aug 6, 19:02 EDT
Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

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