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Support Portal Operational
Acoustic Campaign - POD 1 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 2 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 3 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Content Operational
AP Operational
EMEA Operational
US Operational
Acoustic Exchange Operational
APAC Operational
EMEA Operational
US Operational
Pilot Operational
Acoustic Tealeaf (AP-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024
Insights Reporting Issue on Pod 8
Resolved - Our team has resolved this issue regarding reporting and all services are now responding normally.

Customer impact:

The backlog has been processed and Insights reporting is now current.

We apologize for any inconvenience you may have experienced due to this issue.
Nov 20, 17:33 EST
Monitoring - Our team has resolved this issue regarding reporting and is now actively monitoring the service to ensure stability and that the backlog of events is processed.

Customer impact:

At this time there is a 10 minute backlog of events that the system is processing. Once this backlog is eliminated, reporting will return real-time results.

We apologize for any inconvenience you may have experienced due to this issue.
Nov 20, 17:04 EST
Update - We are currently investigating the Insights reporting issue on pod 8. Users would experience the delay, duplicate metric, or missing mailing event since 4:47 AM EST today. We will get back with more updated information.
Nov 20, 15:17 EST
Investigating - We are currently investigating the reporting issue on pod 8. Users would experience the delay or duplicate metric. We will get back with more updated information.
Nov 20, 14:57 EST
Nov 19, 2024
Campaign Issue Under Investigation POD 6
Resolved - This incident has been resolved.
Nov 19, 17:01 EST
Monitoring - Our team has resolved this issue regarding the program and is now actively monitoring the service to ensure stability.

Customer impact:
The customer may have been experiencing intermittent issues with the program, which was not harvesting contacts.

We apologize for any inconvenience you may have experienced due to this issue.
Nov 19, 11:10 EST
Investigating - We are currently investigating an issue with the Acoustic Campaign service on POD 6 and will follow-up with more information soon.

Customer impact:
The customer may be experiencing intermittent issues with the program, which is not harvesting contacts.

We apologize for any inconvenience you may be experiencing due to this issue.
Nov 19, 10:34 EST
Nov 18, 2024
Campaign Programs Issue Under Investigation on POD 6
Resolved - Our team has resolved this issue regarding Acoustic Campaign Programs on POD 6 and all services are now responding normally.

Customer impact:

When accessing the a program, the UI initially displays a loading spinner, followed by the error message:

"An unexpected application error has occurred processing your request. Please try again. If the issue persists, contact support."

We apologize for any inconvenience you may have experienced due to this issue.
Nov 18, 06:58 EST
Monitoring - Our team has resolved this issue regarding Acoustic Campaign Programs on POD 6 and is now actively monitoring the service to ensure stability.

Customer impact:

When accessing the a program, the UI initially displays a loading spinner, followed by the error message:

"An unexpected application error has occurred processing your request. Please try again. If the issue persists, contact support."

We apologize for any inconvenience you may have experienced due to this issue.
Nov 18, 01:42 EST
Update - Our team is actively investigating the issue affecting programs on POD 6.

Customer Impact:

When accessing the a program, the UI initially displays a loading spinner, followed by the error message:

"An unexpected application error has occurred processing your request. Please try again. If the issue persists, contact support."

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve it.
Nov 18, 00:40 EST
Investigating - We are currently investigating an issue with the Acoustic Campaign Programs on POD 6 and will follow-up with more information soon.

We apologize for any inconvenience you may be experiencing due to this issue.
Nov 18, 00:27 EST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Campaign Message Composer - External image URL in Drag and Drop Editor
Resolved - This incident has been resolved.
Nov 13, 16:26 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 15:37 EST
Identified - The issue has been identified and the team is working on the fix now.
Nov 13, 14:16 EST
Investigating - We are currently investigating the issue on why user is unable to use external image URL in Drag and Drop Editor. We will update here when we have more information.
Nov 13, 13:42 EST
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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