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Support Portal Operational
Acoustic Connect - AP Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Connect - EU Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Connect - US Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Campaign - POD 1 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 2 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 3 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Content Operational
AP Operational
EMEA Operational
US Operational
Acoustic Exchange Operational
APAC Operational
EMEA Operational
US Operational
Pilot Operational
Acoustic Tealeaf (AP-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Campaign Maintenance Pod 2 Nov 9, 2025 00:00-04:00 EST

Update - This maintenance has been moved from Oct 26 to Nov 9.
Oct 21, 2025 - 15:02 EDT
Scheduled - POD 2 will be undergoing a scheduled maintenance on November 9 at 12am EST/4am UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.
Oct 10, 2025 - 11:52 EDT
Nov 6, 2025

No incidents reported today.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025
goacoustic.com SSL certificate update - October 27, 2025
Completed - The scheduled maintenance has been completed.
Oct 27, 10:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 10:00 EDT
Scheduled - On Monday, October 27, 2025, at 10am EDT (2:00pm UTC), the certificate for the *.goacoustic.com domain will be replaced with an updated certificate.

Most Acoustic customers will not need to take any action.

Customers who store a copy of our certificate for validation purposes when using Acoustic Campaign (via the user interface, API, or SFTP) will need to have their IT teams install the new certificate to ensure uninterrupted access to the platform.

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Who does this change impact?
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**Most Acoustic customers will not need to take any action**

Customers accessing the Acoustic Campaign UI through a browser do not need to make any changes because browsers will pick up new certificates automatically.

Important: If your Acoustic Campaign is integrated with HCL Campaign, additional action may be required within HCL Campaign to ensure the correct certificates are installed to enable the integration to work seamlessly. Please reach out to HCL support for any additional assistance.

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What should I do now?
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Since client-side certificate validation typically occurs outside Acoustic's IT infrastructure, it is not possible for Acoustic Campaign to determine which security protocols are enforced by each organization that accesses Acoustic Campaign. If there are concerns regarding which changes are necessary in your organization, we encourage you to reach out to your IT team.

If you would like to obtain a copy of the new certificate, you can download the updated certificate at our Help Center: https://help.goacoustic.com/hc/en-us/articles/45467364443795-goacoustic-com-SSL-certificate-update-for-2026

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If you have any additional questions, our support team is here to help: https://support.goacoustic.com/
Oct 9, 19:32 EDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Service disruption
Resolved - Our team has resolved the issue that was caused by the AWS outage, and all services are now functioning normally. We’ve been closely monitoring system performance over the past few days to ensure stability, and we’re pleased to confirm that everything is operating as expected.
If you have any questions, please reach out to support.
We apologize for any inconvenience you may have experienced due to this issue.
Oct 23, 12:25 EDT
Update - We are continuing to monitor for any further issues.
Oct 22, 01:14 EDT
Update - We are still experiencing some issues with Acoustic Connect (US region).

Our teams are actively monitoring all services to ensure that backend systems are fully synchronized, stable, and functioning as expected. We are committed to resolving this as quickly as possible and will continue to provide updates as we progress.
Oct 22, 01:15 EDT
Update - We’re still experiencing minor residual effects from yesterday’s AWS outage. Our teams are closely monitoring all services to ensure that backend systems are fully synchronized, stable, and performing as expected.
Oct 21, 09:36 EDT
Update - We have received notification as of 6:53PM EDT that the AWS incident has been resolved and all AWS services have been restored. Acoustic continues to actively monitoring our service and will update shortly once we have ensured all backend systems have had a chance to catch up.
Oct 20, 19:22 EDT
Update - We are continuing to monitor for any further issues.
Oct 20, 13:21 EDT
Monitoring - We experienced a service disruption caused by an AWS infrastructure outage, which impacted multiple Acoustic services, including Connect, Campaign, Tealeaf, and Exchange for US region.

Clients may experience degraded performance while using the Acoustic platform in US region.
We will continue to follow up with AWS team until the issue is resolved.

Please note that our status page update was delayed, as the outage also impacted the status page itself.

We apologize for the inconvenience and appreciate your patience during this incident.
Oct 20, 06:42 EDT
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