All Systems Operational

About This Site

Need help or have additional questions? Visit our help center or community forums.

Support Portal Operational
Acoustic Connect - AP Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Connect - EU Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Connect - US Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Campaign - POD 1 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 2 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 3 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Content Operational
AP Operational
EMEA Operational
US Operational
Acoustic Exchange Operational
APAC Operational
EMEA Operational
US Operational
Pilot Operational
Acoustic Tealeaf (AP-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Acoustic Managed Custom Application & Integrations (CIS) Maintenance Dec 13, 2025 12:00-20:00 EST

Acoustic-managed Custom Applications & Integrations (CIS) will undergo an 8-hour maintenance window on Saturday, December 13th, 2025 at 12 PM EST / 5 PM UTC. This upgrade will improve performance, scalability, and reliability across CIS services.

During this window, recurring custom integrations (imports, exports, and custom applications) scheduled to run between 12 PM–8 PM EST (5 PM–1 AM UTC) will not execute at their normal time. Once maintenance is complete, processing will resume automatically, beginning with the oldest queued jobs first. No data will be lost. If you have time-sensitive use cases, please plan accordingly and adjust feed timing where needed.

This maintenance does not impact Acoustic core products, including Connect and Campaign.
You may continue normal operation, including email deployment, reporting access, and most platform features, while CIS maintenance is underway.
Posted on Dec 01, 2025 - 11:55 EST
Dec 7, 2025
Campaign Issue Under Investigation POD 6
Resolved - This incident has been resolved.
Dec 7, 04:49 EST
Update - We are continuing to monitor for any further issues.
Dec 7, 04:35 EST
Monitoring - Our team has resolved this issue and is now actively monitoring the service to ensure backlog of events is processed.

Customer impact:

Access to the UI, APIs, and datajobs were impacted. Mailings may have been delayed.

We apologize for any inconvenience you may have experienced due to this issue.
Dec 7, 04:33 EST
Investigating - We are currently investigating an issue with the Acoustic Campaign service on POD 6 and will follow-up with more information soon.

We apologize for any inconvenience you may be experiencing due to this issue.
Dec 7, 03:28 EST
Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025
Intermittent Acoustic Login Issues
Resolved - Our team has resolved this issue and login services are responding normally.

We apologize for any inconvenience you may have experienced due to this issue.
Dec 3, 16:59 EST
Monitoring - Our team has mitigated the login issue and is now actively monitoring the service.

We apologize for any inconvenience you may have experienced due to this issue.

Please contact Support if you continue to experience further issues.
Dec 3, 12:12 EST
Identified - We are currently investigating an intermittent login issue affecting the Acoustic Portal (https://login.goacoustic.com/) We will provide additional updates as soon as they become available.
Customer Impact: Users may experience issues logging into Acoustic products.

We apologize for any inconvenience you may be experiencing due to this issue.
Dec 3, 09:13 EST
Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
Experience Analytics Issue Under Investigation US-1
Resolved - Our team has resolved this issue regarding Reporting Delays on US-1 and all services are now responding normally.

Customer impact:
All reporting, alerting and snapshot data should be current.

We apologize for any inconvenience you may have experienced due to this issue.
Nov 25, 16:39 EST
Monitoring - Our team has resolved this issue regarding Reporting Delays on US-1 and is now actively monitoring the service to ensure the backlog is processed.

Customer impact:
Reporting data will continue to fill in over time until caught up.

We apologize for any inconvenience you may have experienced due to this issue.
Nov 25, 14:34 EST
Identified - Our team has identified the cause of this issue regarding Reporting Delays on US-1 and is now working diligently to resolve it.

Customer impact:
Reports and Alerts are currently not showing the most current data.

We apologize for any inconvenience you may be experiencing due to this issue.
Nov 25, 14:00 EST
Investigating - We are currently investigating an incident with the Acoustic Experience Analytics service in US-1 and will follow-up with more information soon.

We apologize for any inconvenience you are experiencing.
Nov 25, 13:56 EST
Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage