Resolved -
Our team has resolved this issue regarding Acoustic Email Insights and all services are now responding normally.
Customer impact:
Insights reporting is down and shows an error page.
We apologize for any inconvenience you may have experienced due to this issue.
Mar 26, 02:50 EDT
Monitoring -
Our team has resolved this issue regarding Insights reporting is down and is now actively monitoring the service to ensure stability.
Customer impact:
Insights reporting is down and shows an error page.
We apologize for any inconvenience you may have experienced due to this issue.
Mar 25, 21:29 EDT
Identified -
Our team has identified the cause of this issue regarding Insights reporting and is now working diligently to resolve it.
Customer impact:
Insights reporting is down and shows an error page.
We apologize for any inconvenience you may be experiencing due to this issue.
Mar 25, 21:28 EDT
Update -
Our team continues to actively investigate the Insights Reporting.
Customers impact:
Insights reporting is down and shows an error page.
We apologize for any inconvenience you may be experiencing due to this issue.
Mar 25, 20:46 EDT
Investigating -
We are currently investigating an incident with the Acoustic Email Insights on all Campaign pods and will follow-up with more information soon.
We apologize for any inconvenience you are experiencing.
Mar 25, 20:44 EDT