Monitoring - Our team has resolved this issue regarding processing of export jobs on pod 8 and is now actively monitoring the service to ensure the current backlog of jobs is processed.
Customer impact:
Export jobs started to backlog around 6pm EDT until 8pm EDT when the backend services processing these jobs were restarted. The current backlog of export jobs are being worked through promptly and should be processed in short order.
We apologize for any inconvenience you may have experienced due to this issue.
Apr 25, 2025 - 20:41 EDT
Customer impact:
Export jobs started to backlog around 6pm EDT until 8pm EDT when the backend services processing these jobs were restarted. The current backlog of export jobs are being worked through promptly and should be processed in short order.
We apologize for any inconvenience you may have experienced due to this issue.
Apr 25, 2025 - 20:41 EDT
Investigating - We are currently investigating an issue with the Acoustic Campaign service on POD 8 and will follow-up with more information soon.
We apologize for any inconvenience you may be experiencing due to this issue.
Apr 25, 2025 - 19:48 EDT
We apologize for any inconvenience you may be experiencing due to this issue.
Apr 25, 2025 - 19:48 EDT
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Scheduled Maintenance
Scheduled Tealeaf and Connect Maintenance EU Apr 26, 2025 18:00-20:00 EDT
Tealeaf EU-1 will be undergoing a scheduled maintenance on April 26 at 6pm EDT (10:00pm UTC) for 2 hours.
Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.
Connect EU may also experience temporary downtime for certain features, such as Reporting and Replay functionality.
Please contact support if you have any additional questions
Posted on Apr 15, 2025 - 15:40 EDT
Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.
Connect EU may also experience temporary downtime for certain features, such as Reporting and Replay functionality.
Please contact support if you have any additional questions
Posted on Apr 15, 2025 - 15:40 EDT
Scheduled Tealeaf Maintenance US-2 Apr 27, 2025 00:00-03:00 EDT
US-2 will be undergoing a scheduled maintenance on April 27 at 12am EDT (4:00am UTC) for 3 hours.
Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time, but there may be delays in processing.
Please contact support if you have any additional questions.
Posted on Apr 15, 2025 - 15:45 EDT
Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time, but there may be delays in processing.
Please contact support if you have any additional questions.
Posted on Apr 15, 2025 - 15:45 EDT
Scheduled Tealeaf and Connect Maintenance US-1 Apr 27, 2025 00:00-03:00 EDT
Tealeaf US-1 will be undergoing a scheduled maintenance on April 27 at 12am EDT (4:00am UTC) for 3 hours.
Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.
Connect US users may also experience temporary downtime for certain features, such as Reporting and Replay functionality.
Please contact support if you have any additional questions
Posted on Apr 15, 2025 - 15:43 EDT
Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.
Connect US users may also experience temporary downtime for certain features, such as Reporting and Replay functionality.
Please contact support if you have any additional questions
Posted on Apr 15, 2025 - 15:43 EDT
Scheduled Campaign Maintenance Pod B & Acoustic Connect AP Maintenance May 2, 2025 09:00-13:00 EDT
Acoustic Campaign POD B AND Acoustic Connect AP will be undergoing a scheduled maintenance on May 2, 2025 at 9:00am EDT/1pm UTC for 4 hours.
Acoustic Campaign users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime
Acoustic Connect users will note that all mail sends will be delayed until the maintenance is complete. Additional details about what to expect during Connect Maintenance periods can be found here: https://connect.goacoustic.com/hc/en-us/articles/44244265046425-Connect-scheduled-maintenance
Please contact support if you have any additional questions.
Posted on Apr 24, 2025 - 17:21 EDT
Acoustic Campaign users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime
Acoustic Connect users will note that all mail sends will be delayed until the maintenance is complete. Additional details about what to expect during Connect Maintenance periods can be found here: https://connect.goacoustic.com/hc/en-us/articles/44244265046425-Connect-scheduled-maintenance
Please contact support if you have any additional questions.
Posted on Apr 24, 2025 - 17:21 EDT
Scheduled Campaign Maintenance Pod 7 May 9, 2025 12:00-16:00 EDT
POD 7 will be undergoing a scheduled maintenance on May 9, 2025 at 12:00pm EDT/4:00pm UTC for 4 hours.
Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime
Please contact support if you have any additional questions.
Posted on Apr 24, 2025 - 17:43 EDT
Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime
Please contact support if you have any additional questions.
Posted on Apr 24, 2025 - 17:43 EDT
Scheduled Campaign Maintenance Pod 4 May 11, 2025 00:00-04:00 EDT
POD 4 will be undergoing a scheduled maintenance on May 11, 2025 at 12:00am EDT/4:00am UTC for 4 hours.
Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime
Please contact support if you have any additional questions.
Posted on Apr 24, 2025 - 17:51 EDT
Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime
Please contact support if you have any additional questions.
Posted on Apr 24, 2025 - 17:51 EDT
Scheduled Campaign Maintenance Pod 1 May 11, 2025 00:00-04:00 EDT
POD 1 will be undergoing a scheduled maintenance on May 11, 2025 at 12:00am EDT/4:00am UTC for 4 hours.
Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime
Please contact support if you have any additional questions.
Posted on Apr 24, 2025 - 17:47 EDT
Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime
Please contact support if you have any additional questions.
Posted on Apr 24, 2025 - 17:47 EDT