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Support Portal Operational
Acoustic Connect - AP Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Connect - EU Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Connect - US Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Campaign - POD 1 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 2 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 3 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Content Operational
AP Operational
EMEA Operational
US Operational
Acoustic Exchange Operational
APAC Operational
EMEA Operational
US Operational
Pilot Operational
Acoustic Tealeaf (AP-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Tealeaf and Connect Maintenance APAC Sep 19, 2025 10:00-13:00 EDT

Tealeaf AP-1 will be undergoing a scheduled maintenance on September 19 at 10am EDT (2:00pm UTC) for 3 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Connect APAC may also experience temporary downtime for certain features, such as Reporting and Replay functionality.

Please contact support if you have any additional questions
Posted on Sep 04, 2025 - 14:05 EDT
Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025
Campaign Mailing Status Issue Under Investigation POD 5
Resolved - This incident has been resolved.
Sep 14, 04:04 EDT
Monitoring - Our team has identified the cause of the issue, and rectified the problem. We are continuing to monitor the situation.

Customer Impact:
Mailings status are accurately reflected. Mailings are proceeding at normal pace.

We apologize for the inconvenience and appreciate your patience.
Sep 14, 02:19 EDT
Update - Our team is continuing to investigate the issue and will follow-up with more information soon.
Sep 13, 22:38 EDT
Investigating - We are currently investigating an issue with the Acoustic Campaign service on POD 5. Some mailings may show running status despite being completed. Acoustic team is currently investigating and will follow-up with more information soon.

We apologize for any inconvenience you may be experiencing due to this issue.
Sep 13, 20:30 EDT
Sep 13, 2025
Sep 12, 2025
Pod 5 - Campaign UI Issue Under Investigation
Resolved - This incident has been resolved.
Sep 12, 21:00 EDT
Monitoring - Our team has resolved this issue regarding pod wide outage and is now actively monitoring the service to ensure stability.

There was database instability that caused the cascade of systems to fail. The team was able to identify the issue promptly and initiated a rolling restart to get the services back up and running.

We apologize for any inconvenience you may have experienced due to this issue.
Sep 12, 19:18 EDT
Update - We are continuing to investigate this issue.
Sep 12, 19:06 EDT
Investigating - We are currently investigating an issue with Campaign Pod 5 and will follow-up with more information soon.

Customer Impact: Users are unable to access UI or API

We apologize for any inconvenience you may be experiencing due to this issue
Sep 12, 18:47 EDT
Scheduled Tealeaf and Connect Maintenance APAC
Completed - The scheduled maintenance has been completed.
Sep 12, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 10:00 EDT
Scheduled - Tealeaf AP-1 will be undergoing a scheduled maintenance on September 12 at 10am EDT (2:00pm UTC) for 3 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Connect APAC may also experience temporary downtime for certain features, such as Reporting and Replay functionality.

Please contact support if you have any additional questions
Sep 4, 14:03 EDT
Rest API calls are experiencing a performance issue with longer than expected response times
Resolved - Our team has resolved this issue regarding API performance and all services are now responding normally.

We apologize for any inconvenience you may have experienced due to this issue.
Sep 12, 10:17 EDT
Monitoring - Our team has resolved this issue regarding API performance and is now actively monitoring the service to ensure stability


We apologize for any inconvenience you may have experienced due to this issue.
Sep 11, 18:18 EDT
Investigating - Our team continues to actively investigate the API performance issue.

Customers impact:
REST API calls are taking several seconds to complete and may timeout.


We apologize for any inconvenience you may be experiencing due to this issue.
Sep 11, 17:36 EDT
Monitoring - Our team has resolved this issue regarding API performance and is now actively monitoring the service to ensure stability

We apologize for any inconvenience you may have experienced due to this issue.
Sep 11, 17:15 EDT
Identified - Our team has identified the cause of this issue regarding API performance. At this time API response times have normalized to pre-incident levels.

We apologize for any inconvenience you may have experienced due to this issue.
Sep 11, 15:01 EDT
Investigating - Our team continues to actively investigate the API performance issue.

Customers impact:

REST API calls are taking several seconds to complete and may cause calls to timeout.

We apologize for any inconvenience you may be experiencing due to this issue.
Sep 11, 12:07 EDT
Sep 11, 2025
Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025
Experience Analytics Issue Under Investigation on US-2
Resolved - This incident has been resolved.
Sep 3, 14:44 EDT
Monitoring - Our team has resolved this issue regarding logging into US-2 and is now actively monitoring the service to ensure stability.

Customer impact:
Some reports may take some time to reflect the most recent data but this will clear shortly.

We apologize for any inconvenience you may have experienced due to this issue.
Sep 3, 14:00 EDT
Investigating - We are currently investigating an incident with the Acoustic Experience Analytics service on US-2 and will follow-up with more information soon.

We apologize for any inconvenience you are experiencing.
Sep 3, 13:57 EDT
Sep 2, 2025

No incidents reported.

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