All Systems Operational

About This Site

Need help or have additional questions? Visit our help center or community forums.

Support Portal Operational
Acoustic Connect - AP Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Connect - EU Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Connect - US Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Campaign - POD 1 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 2 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 3 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Content Operational
AP Operational
EMEA Operational
US Operational
Acoustic Exchange Operational
APAC Operational
EMEA Operational
US Operational
Pilot Operational
Acoustic Tealeaf (AP-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Campaign Maintenance Pod 2 Oct 26, 2025 00:00-04:00 EDT

POD 2 will be undergoing a scheduled maintenance on October 26 at 12am EDT/4am UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.
Posted on Oct 10, 2025 - 11:52 EDT

goacoustic.com SSL certificate update - October 27, 2025 Oct 27, 2025 10:00-10:01 EDT

On Monday, October 27, 2025, at 10am EDT (2:00pm UTC), the certificate for the *.goacoustic.com domain will be replaced with an updated certificate.

Most Acoustic customers will not need to take any action.

Customers who store a copy of our certificate for validation purposes when using Acoustic Campaign (via the user interface, API, or SFTP) will need to have their IT teams install the new certificate to ensure uninterrupted access to the platform.

-----
Who does this change impact?
-----

**Most Acoustic customers will not need to take any action**

Customers accessing the Acoustic Campaign UI through a browser do not need to make any changes because browsers will pick up new certificates automatically.

Important: If your Acoustic Campaign is integrated with HCL Campaign, additional action may be required within HCL Campaign to ensure the correct certificates are installed to enable the integration to work seamlessly. Please reach out to HCL support for any additional assistance.

-----
What should I do now?
-----

Since client-side certificate validation typically occurs outside Acoustic's IT infrastructure, it is not possible for Acoustic Campaign to determine which security protocols are enforced by each organization that accesses Acoustic Campaign. If there are concerns regarding which changes are necessary in your organization, we encourage you to reach out to your IT team.

If you would like to obtain a copy of the new certificate, you can download the updated certificate at our Help Center: https://help.goacoustic.com/hc/en-us/articles/45467364443795-goacoustic-com-SSL-certificate-update-for-2026

---

If you have any additional questions, our support team is here to help: https://support.goacoustic.com/
Posted on Oct 09, 2025 - 19:32 EDT
Oct 19, 2025

No incidents reported today.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025
Campaign Issue Under Investigation POD 8
Resolved - This incident has been resolved.
Oct 13, 14:01 EDT
Monitoring - All campaign services are up and running now.

We apologize for any inconvenience you may have experienced due to this issue.
Oct 13, 12:56 EDT
Update - Our team continues to actively investigate the POD 8.

Customers impact:

All campaign services are currently affected, including login, sending campaign(All channels), APIs, and tracking of user activity.

We apologize for any inconvenience you may have experienced due to this issue.
Oct 13, 11:44 EDT
Update - We are continuing to investigate this issue.
Oct 13, 11:26 EDT
Update - Our team continues to actively investigate the issue on POD 8.

Customer impact:

All campaign services are currently affected, including login, sending campaign(All channels), APIs, and tracking of user activity.

We apologize for any inconvenience you may have experienced due to this issue.
Oct 13, 10:51 EDT
Investigating - We are currently investigating an issue with the Acoustic Campaign service on POD 8 and will follow-up with more information soon.

We apologize for any inconvenience you may be experiencing due to this issue.
Oct 13, 10:34 EDT
Oct 12, 2025
Scheduled Campaign Maintenance Pod 1
Completed - The scheduled maintenance has been completed.
Oct 12, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 00:00 EDT
Scheduled - POD 1 will be undergoing a scheduled maintenance on October 12 at 12am EDT/4am UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.
Oct 9, 13:48 EDT
Oct 11, 2025

No incidents reported.

Oct 10, 2025
Scheduled Campaign Maintenance Pod B | Acoustic Connect AP-1
Completed - The scheduled maintenance has been completed.
Oct 10, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 09:00 EDT
Scheduled - Acoustic Campaign POD B AND Acoustic Connect AP-1 will be undergoing a scheduled maintenance on October 10, 2025 at 9:00am EDT/1:00pm UTC for 4 hours.

Acoustic Campaign users on Pod B may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Acoustic Connect AP users may experience downtime or inability to access Connect during this window. Also, note that all mail sends will be delayed until the maintenance is complete. Additional details about what to expect during Connect Maintenance periods can be found here:

https://connect.goacoustic.com/hc/en-us/articles/44244265046425-Connect-scheduled-maintenance

Please contact support if you have any additional questions.
Oct 6, 16:38 EDT
Oct 9, 2025

No incidents reported.

Oct 8, 2025
Connect Issue Under Investigation - US
Resolved - Our team has resolved this issue regarding Signal Data Flow and all services are now responding normally.

Customer impact:
All signals now are flowing in real-time as expected.

We apologize for any inconvenience you may have experienced due to this issue.
Oct 8, 11:56 EDT
Monitoring - Our team has resolved this issue regarding Signal Data Flow and is now actively monitoring the service to ensure the backlog of Signals is processed.

Customer impact:
Currently there is an issue impacting the flow of Signal Data through Connect. This may impact some uses of Signals for tasks like segmenting, triggered campaigns and multi-step campaigns. This is a delay only and we do not anticipate data loss.

We apologize for any inconvenience you may have experienced due to this issue.
Oct 8, 11:35 EDT
Identified - Our team has identified the cause of this issue regarding Signal Data Flow and is now working diligently to resolve it.

Customer impact:
Currently there is an issue impacting the flow of Signal Data through Connect. This may impact some uses of Signals for tasks like segmenting, triggered campaigns and multi-step campaigns. This is a delay only and we do not anticipate data loss.

We apologize for any inconvenience you may be experiencing due to this issue.
Oct 8, 09:16 EDT
Investigating - We are currently investigating an issue with Acoustic Connect - US and will follow-up with more information soon.

We apologize for any inconvenience you may be experiencing due to this issue.
Oct 8, 09:02 EDT
Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025
Scheduled Campaign Maintenance Pod 5
Completed - The scheduled maintenance has been completed.
Oct 5, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:00 EDT
Scheduled - POD 5 will be undergoing a scheduled maintenance on October 5 at 12a EDT/4am UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.
Oct 2, 15:17 EDT
← Incident History Powered by Atlassian Statuspage