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Support Portal Operational
Acoustic Connect - AP Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Connect - EU Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Connect - US Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Campaign - POD 1 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 2 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 3 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Content Operational
AP Operational
EMEA Operational
US Operational
Acoustic Exchange Operational
APAC Operational
EMEA Operational
US Operational
Pilot Operational
Acoustic Tealeaf (AP-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Tealeaf Maintenance US-2 Jun 11, 2025 20:00 - Jun 12, 2025 00:00 EDT

The Tealeaf US-2 scheduled maintenance on June 11 at 8pm EDT (June 12 at 12:00am UTC) has been extended from 3 hours to 4 hours.

US-2 will be undergoing a scheduled maintenance on June 11 at 8pm EDT (June 12 at 12:00am UTC) for 3 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time, but there may be delays in processing.

Please contact support if you have any additional questions.
Posted on May 23, 2025 - 13:10 EDT

Scheduled Tealeaf and Connect Maintenance US-1 Jun 15, 2025 00:00-04:00 EDT

Tealeaf US-1 will be undergoing a scheduled maintenance on June 15 at 12am EDT (4:00am UTC) for 4 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Connect US users may also experience temporary downtime for certain features, such as Reporting and Replay functionality.
Posted on Jun 09, 2025 - 11:30 EDT
Jun 10, 2025

No incidents reported today.

Jun 9, 2025

No incidents reported.

Jun 8, 2025
Scheduled Campaign Maintenance Pod 5 & 8
Completed - The scheduled maintenance has been completed.
Jun 8, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 00:01 EDT
Scheduled - PODs 5 & 8 will be undergoing a scheduled maintenance on June 8 at 12am EDT/4am UTC for 5 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.
Jun 7, 10:23 EDT
Scheduled Tealeaf and Connect Maintenance US-1
Completed - The scheduled maintenance has been completed.
Jun 8, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 00:00 EDT
Scheduled - The Tealeaf US-1 and Connect scheduled maintenance on June 8 at 12am EDT (4:00am UTC) has been extended from 3 hours to 4 hours.

Tealeaf US-1 will be undergoing a scheduled maintenance on June 8 at 12am EDT (4:00am UTC) for 4 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Connect US users may also experience temporary downtime for certain features, such as Reporting and Replay functionality.

Please contact support if you have any additional questions
May 23, 13:07 EDT
Jun 7, 2025
Scheduled Tealeaf and Connect Maintenance EU
Completed - The scheduled maintenance has been completed.
Jun 7, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 18:00 EDT
Update - The Tealeaf EU-1 and Connect scheduled maintenance on June 7 at 6pm EDT (10:00pm UTC) has been extended from 3 hours to 4 hours.

Please contact support if you have any additional questions
Jun 2, 11:36 EDT
Scheduled - Tealeaf EU-1 will be undergoing a scheduled maintenance on June 7 at 6pm EDT (10:00pm UTC) for 3 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Connect EU may also experience temporary downtime for certain features, such as Reporting and Replay functionality.

Please contact support if you have any additional questions
May 23, 13:04 EDT
Scheduled Campaign Maintenance Pod 5 & 8
Completed - The scheduled maintenance has been completed.
Jun 7, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 00:00 EDT
Scheduled - PODs 5 & 8 will be undergoing a scheduled maintenance on June 7 at 12am EDT/4am UTC for 5 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.
May 22, 13:54 EDT
Jun 6, 2025
Scheduled Campaign Maintenance Pod 7
Completed - The scheduled maintenance has been completed.
Jun 6, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 12:00 EDT
Scheduled - POD 7 will be undergoing a scheduled maintenance on June 6 at 12pm EDT/4pm UTC for 5 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.
May 23, 11:06 EDT
Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

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