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Acoustic Connect - US Operational
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Behaviors Operational
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Acoustic Campaign - POD 1 Operational
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Acoustic Campaign - POD 2 Operational
API Operational
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Acoustic Campaign - POD 3 Operational
API Operational
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Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
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SMS Operational
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Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
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Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
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Acoustic Campaign - POD B Operational
API Operational
Data Jobs Operational
Email Operational
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Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
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Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
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Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
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Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Tealeaf Maintenance US-2 Mar 11, 2026 01:00-05:00 EDT

US-2 will be undergoing a scheduled maintenance on March 11 at 1am EDT (5:00am UTC) for 4 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time, but there may be delays in processing.

Please contact support if you have any additional questions.
Posted on Feb 27, 2026 - 14:05 EST

Scheduled Maintenance Campaign Pod 9 | Acoustic Connect US Mar 15, 2026 00:00-04:00 EDT

Acoustic Campaign POD 9 AND Acoustic Connect US will be undergoing a scheduled maintenance on March 15 at 12am EDT/4am UTC for 4 hours.

Acoustic Campaign users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: ttps://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenances

Acoustic Connect US users may experience downtime or inability to access Connect during this window. Also, note that all mail sends will be delayed until the maintenance is complete. Additional details about what to expect during Connect Maintenance periods can be found here:

https://connect.goacoustic.com/hc/en-us/articles/44244265046425-Connect-scheduled-maintenance

Please contact support if you have any additional questions.
Posted on Feb 26, 2026 - 18:21 EST
Mar 9, 2026

No incidents reported today.

Mar 8, 2026
Scheduled Campaign Maintenance Pods 5 & 8
Completed - The scheduled maintenance has been completed.
Mar 8, 06:00 EDT
Update - The scheduled maintenance for pod 5 and 8 has been extended by an hour. Please contact support if there are any questions.
Mar 8, 04:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 00:00 EST
Scheduled - Pods 5 & 8 will be undergoing a scheduled maintenance on March 8 at 12am EST/5am UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenances

Please contact support if you have any additional questions.
Feb 26, 17:19 EST
Scheduled Tealeaf and Connect Maintenance US-1
Completed - The scheduled maintenance has been completed.
Mar 8, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 00:01 EST
Scheduled - Tealeaf US-1 will be undergoing a scheduled maintenance on March 8 at 12am EST (5:00am UTC) for 4 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Connect US users may also experience temporary downtime for certain features, such as Reporting and Replay functionality.

Please contact support if you have any additional questions
Feb 27, 13:19 EST
Mar 7, 2026
Scheduled Tealeaf and Connect Maintenance EU
Completed - The scheduled maintenance has been completed.
Mar 7, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 18:00 EST
Scheduled - Tealeaf EU-1 will be undergoing a scheduled maintenance on March 7 at 6pm EST (11:00pm UTC) for 4 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Connect EU may also experience temporary downtime for certain features, such as Reporting and Replay functionality.

Please contact support if you have any additional questions
Feb 27, 13:15 EST
Tealeaf EU Region Service Disruption – Resolved
Resolved - We would like to inform you about a temporary service disruption that occurred in the Tealeaf EU region.

On March 07, 2026 at approximately 6:00 PM EST, a scheduled maintenance activity was performed on the Tealeaf EU. Following this activity, the Tealeaf UI in the EU region became inaccessible, and data collection was impacted.

Impact:
1. Tealeaf UI in EU was inaccessible.
2. Data collection was impacted for approximately 14 hours.

Our engineering team investigated the issue and worked on restoration.

Resolution:
The issue was fully resolved, and services were restored on March 08, 2026 at approximately 8:00 AM EST. The Tealeaf UI and data collection are now functioning normally.

We are currently reviewing the incident to identify the root cause and will implement necessary measures to prevent similar occurrences in the future.

We apologize for any inconvenience you may have experienced due to this issue. For any questions, please contact Acoustic Support.
Mar 7, 18:00 EST
Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026
Connect - Failure when scheduling a reoccurring campaign
Resolved - Our team has resolved this issue regarding setting up reoccurring campaigns and all services are now responding normally.

Customer impact:

Any user whose Acoustic Ids were enabled for IP warming would encounter an error during configuration of a reoccurring campaign. This was first reported around 10:45am EST and resolved by 3:30pm EST.

We apologize for any inconvenience you may have experienced due to this issue.
Mar 3, 18:29 EST
Monitoring - Our team has resolved this issue with configuring reoccurring campaigns within Connect.

Customer impact:

Any user whose Acoustic Ids are enabled for IP warming would encounter an issue during configuration of a reoccurring campaign.

We apologize for any inconvenience you may have experienced due to this issue.
Mar 3, 16:50 EST
Investigating - Our team continues to actively investigate the failure when scheduling a reoccurring campaign.

Customers impact:

Any user whose Acoustic Ids are enabled for IP warming will encounter an issue during configuration of a reoccurring campaign. They will receive an 'Error : fix the error before proceeding' message.

We apologize for any inconvenience you may be experiencing due to this issue.
Mar 3, 14:51 EST
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

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