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Support Portal Operational
Acoustic Connect - AP Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Connect - EU Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Connect - US Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Campaign - POD 1 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 2 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 3 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Content Operational
AP Operational
EMEA Operational
US Operational
Acoustic Exchange Operational
APAC Operational
EMEA Operational
US Operational
Pilot Operational
Acoustic Tealeaf (AP-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Tealeaf and Connect Maintenance EU Mar 29, 2025 18:00 - Mar 30, 2025 00:00 EDT

Tealeaf EU-1 will be undergoing a scheduled maintenance on March 29 at 6pm EDT (10:00pm UTC) for 6 hours.

Tealeaf users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Connect EU users may also experience temporary downtime for certain features, such as Reporting and Replay functionality.

Please contact support if you have any additional questions
Posted on Mar 19, 2025 - 12:12 EDT

Scheduled Tealeaf Maintenance US-2 Mar 30, 2025 00:00-02:00 EDT

US-2 will be undergoing a scheduled maintenance on March 30 at 12am EDT (4:00am UTC) for 2 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time, but there may be delays in processing.
Posted on Mar 25, 2025 - 16:16 EDT

Scheduled Tealeaf and Connect Maintenance - APAC Apr 4, 2025 09:00-11:00 EDT

AP-1 will be undergoing a scheduled maintenance on April 4 at 9am EDT (1pm UTC) for 2 hours.

Users may experience delays in Event Processing, Reports and Alerts in Tealeaf during this window. There will be no disruption to data collection during this time.

Connect APAC may also experience temporary downtime for certain features, such as Reporting and Replay functionality.

Please contact support if you have any additional questions.
Posted on Mar 27, 2025 - 13:01 EDT

Scheduled Tealeaf and Connect Maintenance - EU Apr 5, 2025 18:00-20:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 27, 2025 - 14:13 EDT
Scheduled - EU-1 will be undergoing a scheduled maintenance on April 5 at 6pm EDT (10pm UTC) for 2 hours.

Users may experience delays in Event Processing, Reports and Alerts in Tealeaf during this window. There will be no disruption to data collection during this time.

Connect EU users may also experience temporary downtime for certain features, such as Reporting and Replay functionality.

Please contact support if you have any additional questions
Mar 27, 2025 - 14:00 EDT

Scheduled Tealeaf and Connect Maintenance - US-1 Apr 6, 2025 00:00-02:00 EDT

US-1 will be undergoing a scheduled maintenance on April 6 at 12am EDT (4am UTC) for 2 hours.

Users may experience delays in Event Processing, Reports and Alerts in Tealeaf during this window. There will be no disruption to data collection during this time.

Connect US users may also experience temporary downtime for certain features, such as Reporting and Replay functionality.

Please contact support if you have any additional questions
Posted on Mar 27, 2025 - 14:03 EDT

Scheduled Tealeaf Maintenance - US-2 Apr 6, 2025 00:00-02:00 EDT

US-2 will be undergoing a scheduled maintenance on April 6 at 12am EDT (4am UTC) for 2 hours.

Users may experience delays in Event Processing, Reports and Alerts in Tealeaf during this window. There will be no disruption to data collection during this time.

Please contact support if you have any additional questions
Posted on Mar 27, 2025 - 14:05 EDT

Scheduled Campaign Maintenance Pod 5 Apr 6, 2025 00:00-02:00 EDT

POD 5 will be undergoing a scheduled maintenance on April 6 at 12am EDT/4am UTC for 2 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.
Posted on Mar 27, 2025 - 14:09 EDT
Mar 29, 2025

No incidents reported today.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Acoustic Email Insights issue affecting all PODS.
Resolved - Our team has resolved this issue regarding Acoustic Email Insights and all services are now responding normally.

Customer impact:

Insights reporting is down and shows an error page.

We apologize for any inconvenience you may have experienced due to this issue.
Mar 26, 02:50 EDT
Monitoring - Our team has resolved this issue regarding Insights reporting is down and is now actively monitoring the service to ensure stability.

Customer impact:

Insights reporting is down and shows an error page.

We apologize for any inconvenience you may have experienced due to this issue.
Mar 25, 21:29 EDT
Identified - Our team has identified the cause of this issue regarding Insights reporting and is now working diligently to resolve it.

Customer impact:

Insights reporting is down and shows an error page.

We apologize for any inconvenience you may be experiencing due to this issue.
Mar 25, 21:28 EDT
Update - Our team continues to actively investigate the Insights Reporting.

Customers impact:

Insights reporting is down and shows an error page.

We apologize for any inconvenience you may be experiencing due to this issue.
Mar 25, 20:46 EDT
Investigating - We are currently investigating an incident with the Acoustic Email Insights on all Campaign pods and will follow-up with more information soon.

We apologize for any inconvenience you are experiencing.
Mar 25, 20:44 EDT
Mar 25, 2025
Campaign Issue Under Investigation POD 5
Resolved - Our team has resolved this issue regarding Acoustic Campaign List Import Data Jobs and all services are now responding normally.

We apologize for any inconvenience you may have experienced due to this issue.
Mar 25, 11:57 EDT
Monitoring - Our team has resolved this issue regarding Acoustic Campaign List Import Data Jobs and team is closely monitoring the service to ensure continued stability, and you should now experience improved performance for these jobs.

We apologize for any inconvenience caused and appreciate your patience.
Mar 25, 10:26 EDT
Update - Our team is actively investigating the ongoing issue with slow performance of the Acoustic Campaign List Import Data Jobs on POD 5.
Note -other types of jobs are currently not affected by this issue.

Customer Impact: Customers may experience delays specifically with List Import jobs.

We sincerely apologize for any inconvenience this may be causing and appreciate your patience as we work to resolve the issue.
Mar 25, 09:51 EDT
Investigating - We are currently investigating an issue with the Acoustic Campaign DataJobs service on POD 5 and will follow-up with more information soon.

We apologize for any inconvenience you may be experiencing due to this issue.
Mar 25, 09:48 EDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025
Extension of Previously Scheduled Maintenance for Tealeaf US-2
Completed - The scheduled maintenance has been completed.
Mar 23, 12:30 EDT
Verifying - Verification is currently underway for the maintenance items.
Mar 23, 11:51 EDT
Update - US-2 maintenance will be extended until 12:00 PM EDT.

During this time, users may experience downtime or be unable to access Tealeaf. Data collection will continue without disruption, but processing may be delayed.

If you have any questions, please reach out to support.
Mar 23, 09:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 07:52 EDT
Scheduled - US-2 maintenance will be extended for 3 hours more, until 10:00 AM EDT.

During this time, users may experience downtime or be unable to access Tealeaf. Data collection will continue without disruption, but processing may be delayed.

If you have any questions, please reach out to support.
Mar 23, 07:51 EDT
Extension of Previously Scheduled Maintenance for Tealeaf US-2
Completed - The scheduled maintenance has been completed.
Mar 23, 07:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 04:43 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 23, 04:43 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 04:15 EDT
Scheduled - US-2 maintenance will be extended for 3 hours more, until 7:00 AM EDT.

During this time, users may experience downtime or be unable to access Tealeaf. Data collection will continue without disruption, but processing may be delayed.

If you have any questions, please reach out to support.
Mar 23, 04:12 EDT
Scheduled Tealeaf Maintenance US-2
Completed - The scheduled maintenance has been completed.
Mar 23, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 00:00 EDT
Scheduled - US-2 will be undergoing a scheduled maintenance on March 23 at 12am EDT (4:00am UTC) for 4 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time, but there may be delays in processing.

Please contact support if you have any additional questions.
Mar 12, 14:57 EDT
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

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