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Support Portal Operational
Acoustic Campaign - POD 1 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 2 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 3 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD A Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Content Operational
AP Operational
EMEA Operational
US Operational
Acoustic Digital Analytics - US Operational
Application Interface Operational
Explore ? Operational
LiveMail ? Operational
Digital Data Feed (DDF) ? Operational
Import / Export Operational
Real Time Reporting Operational
Acoustic Email Insights Operational
Acoustic Exchange Operational
APAC Operational
EMEA Operational
US Operational
Acoustic Tealeaf (AP-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Journey Analytics Operational
US Operational
Acoustic Performance Insights Operational
Acoustic Personalization Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Campaign Maintenance Pod A Feb 17, 2023 13:30-16:30 EST
POD A will be undergoing a scheduled maintenance on February 17 at 1:30pm EST (6:30pm UTC) for 3 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.

Posted on Feb 03, 2023 - 09:23 EST
Scheduled Campaign Maintenance Pods 8 & 9 Feb 19, 2023 00:01-04:01 EST
PODs 8 & 9 will be undergoing a scheduled maintenance on February 19 at 12:01am EST (5:01am UTC) for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.

Posted on Feb 03, 2023 - 09:30 EST
Past Incidents
Feb 7, 2023

No incidents reported today.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023
Completed - The scheduled maintenance has been completed.
Feb 4, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 18:01 EST
Scheduled - POD 6 will be undergoing a scheduled maintenance on February 4 at 6pm EST/11pm UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.

Jan 20, 12:11 EST
Feb 3, 2023
Resolved - Our team has resolved this issue regarding Campaign Mailings and its working now and responding normally.

Customer impact:

There was an intermittent issue with the email Campaigns and its fixed. We are resolving the status now being no issues are observed anymore while Monitoring.

Feb 3, 10:38 EST
Update - We are continuing to monitor for any further issues.
Feb 3, 08:34 EST
Update - We are continuing to monitor for any further issues.
Feb 3, 08:33 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 3, 08:26 EST
Update - Mailings are resetted back and the stuck mailings has been processed. We are keep monitoring for sometime until closure
Feb 3, 08:11 EST
Update - We are Monitoring as the Mailings are processed and working now
Feb 3, 08:06 EST
Identified - The issue has been fixed and continue Monitoring
Feb 3, 08:00 EST
Update - Customer impact: There was an intermittent issue with the email campaigns and its fixed now. We are Monitoring the status until closure.
Feb 3, 07:44 EST
Investigating - We are continue Monitoring for any further issues until closure.
Feb 3, 06:48 EST
Resolved - Our team has resolved this issue regarding Acoustic Campaign POD 2 DB down and all services are now responding normally.

Customer impact:
Access to Acoustic Campaign, API requests, Transact Requests, Messages (all channels), Landing Pages, Reporting, and Data jobs were impacted because of the issue.

We apologize for any inconvenience you may have experienced due to this issue.

Feb 3, 05:40 EST
Monitoring - Our team has resolved this issue regarding Acoustic Campaign POD 2 DB down and is now actively monitoring the service to ensure stability

Customer impact:
Access to Acoustic Campaign, API requests, Transact Requests, Messages (all channels), Landing Pages, Reporting, Data jobs were impacted because of the issue.

We apologize for any inconvenience you may have experienced due to this issue.

Feb 3, 01:40 EST
Investigating - We are currently investigating Acoustic Campaign DB Down issue on POD 2 and will follow-up with more information soon.

We apologize for any inconvenience you may be experiencing due to this issue.

Feb 3, 00:57 EST
Feb 2, 2023
Resolved - This incident with Acoustic Experience Analytics (Tealeaf) replay has been resolved.
Feb 2, 23:15 EST
Update - The incident with Acoustic Experience Analytics (Tealeaf) replay is resolved and now we are actively monitoring it.

We apologize for any inconvenience you are experiencing.

Feb 2, 22:22 EST
Monitoring - The incident with Acoustic Experience Analytics (Tealeaf) replay has been improved and we will continue to monitor it.

We apologize for any inconvenience you are experiencing.

Feb 2, 16:56 EST
Investigating - We are currently investigating an incident with the Acoustic Experience Analytics service in US-2 and will follow-up with more information soon.
Feb 2, 16:32 EST
Monitoring - The incident with Acoustic Experience Analytics (Tealeaf) replay has been improved and we will continue to monitor it.
Feb 2, 14:13 EST
Update - We are continuing to investigate this issue.
Feb 2, 13:04 EST
Investigating - We are currently investigating an incident with the Acoustic Experience Analytics service in US-2 and will follow-up with more information soon.

We apologize for any inconvenience you are experiencing.

Feb 2, 11:45 EST
Feb 1, 2023
Completed - The scheduled maintenance has been completed.
Feb 1, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 22:01 EST
Scheduled - Experience Analytics (tealeaf-us-1.goacoustic.com) will be undergoing scheduled maintenance during this time.
During the maintenance window no data loss is expected, no portal access during the maintenance.

Thank you for your patience while we perform this task.

Jan 27, 11:01 EST
Jan 31, 2023
Completed - The scheduled maintenance has been completed.
Jan 31, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 20:00 EST
Scheduled - Experience Analytics (tealeaf-us-2.goacoustic.com) will be undergoing scheduled maintenance during this time.
During the maintenance window no data loss is expected, no portal access during the maintenance.

Thank you for your patience while we perform this task.

Jan 27, 10:58 EST
Resolved - Our team has resolved this issue regarding email links that were not working and all services are now responding normally.

We apologize for any inconvenience you may have experienced due to this issue.

Jan 31, 06:41 EST
Monitoring - We have implemented the fix and we are now monitoring the results.

We apologize for the inconvenience caused due to this issue.

Jan 31, 04:50 EST
Update - We are continuing to investigate this issue.
Jan 31, 04:10 EST
Investigating - We are currently investigating an issue with the Acoustic Campaign service for Email links not working. We will follow-up with more information soon.

We apologize for any inconvenience you may be experiencing due to this issue.

Jan 31, 03:38 EST
Jan 30, 2023
Completed - The scheduled maintenance has been completed.
Jan 30, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 14:00 EST
Scheduled - Experience Analytics (tealeaf-eu-1.goacoustic.com) will be undergoing scheduled maintenance during this time.
During the maintenance window no data loss is expected, no portal access during the maintenance.

Thank you for your patience while we perform this task.

Jan 27, 10:56 EST
Completed - The scheduled maintenance has been completed.
Jan 30, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 09:01 EST
Scheduled - Experience Analytics (tealeaf-ap-1.goacoustic.com) will be undergoing scheduled maintenance during this time.
During the maintenance window no data loss is expected, no portal access during the maintenance.

Thank you for your patience while we perform this task.

Jan 27, 10:54 EST
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.