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Degraded Performance
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Maintenance
Scheduled Maintenance
Acoustic Campaign Pods 1, 2, 3, 4, 5, and Pod 9 Maintenance. Minimal (5 mins) UI Impact. Jul 11, 22:00-22:30 EDT
Acoustic Campaign will perform maintenance on Pods 1-5 and Pod 9 on July 11th from 10:00 PM to 10:30 PM Eastern Time (US).

Please note the maintenance will not impact automation, data jobs, or any other Acoustic Campaign functionality.

Impact: During the maintenance period, there will be a brief window of approximately five minutes when it will not be possible to log-in to Acoustic Campaign. Users who are already authenticated will not be impacted by the maintenance, and may continue to work without interruption.
Posted on Jul 10, 14:49 EDT
Past Incidents
Jul 11, 2020

No incidents reported today.

Jul 10, 2020
Journey Analytics experiencing delays with ad hoc reporting
Resolved - This incident has been resolved.
Jul 10, 17:31 EDT
Update - We are continuing to monitor Journey Analytics. The ETA time for all reporting to be caught up is 8 hours. The next update will be to confirm resolution.
Jul 10, 12:44 EDT
Update - We are continuing to make progress however reporting is still not yet fully caught up. We will continue to monitor closely and will update you. Thank you for your patience.
Jul 10, 10:30 EDT
Update - We are continuing to make progress however reporting is still not yet fully caught up. We will continue to monitor closely and will update you. Thank you for your patience.
Jul 10, 08:14 EDT
Update - We are continuing to make progress however reporting is still not yet fully caught up. We will continue to monitor closely and will update you. Thank you for your patience.
Jul 10, 07:02 EDT
Update - We are continuing to make progress however reporting is still not yet fully caught up. We will continue to monitor closely and will update you. Thank you for your patience.
Jul 10, 05:31 EDT
Update - We are making progress however reporting is still not fully caught up. We will continue to monitor closely and will update you. Thank you for your patience.
Jul 10, 03:47 EDT
Update - We are making progress to bring reporting fully current. We are monitoring closely and will keep you updated on our progress throughout. Thank you for your patience.
Jul 10, 00:21 EDT
Update - We are still monitoring closely and our current ETR for our reporting to be fully caught up is approximately in 6 hours. Thank you for your patience.
Jul 9, 21:04 EDT
Monitoring - We have completed work to correct this issue and are currently monitoring the systems. We will monitor closely for the next 24 hours.
Jul 9, 17:15 EDT
Update - Update - Journey is currently undergoing maintenance to fix the issue we have been experiencing with the processing of events to bring reporting fully current.
Thank you for your patience.
Jul 9, 11:33 EDT
Update - We are still working through processing of events to bring reporting fully current.
You may still experience processing delays with reports.
Jul 9, 10:36 EDT
Update - We are still working through processing of events to bring reporting fully current.
You may still experience processing delays with adhoc reporting.
Jul 9, 09:03 EDT
Update - The processing of recent events has restarted and we are working through processing those events to bring reporting fully current.
You may still experience processing delays with adhoc reporting.
Jul 9, 07:29 EDT
Update - We are still experiencing event processing delays which may impact adhoc reporting.
Jul 9, 05:38 EDT
Update - We are still experiencing event processing delays which may impact adhoc reporting.
Jul 9, 04:01 EDT
Update - We are still experiencing ad-hoc reporting delays in Journey Analytics (US Prod) and working on resolving this issue.
Jul 9, 02:38 EDT
Update - We are continuing to investigate this issue.
Jul 9, 00:57 EDT
Investigating - We're sorry, we are experiencing an issue with Acoustic Journey Analytics (US Data Center). We're working hard to restore full service as soon as possible.

During this time, we are experiencing event processing delays that affect ad-hoc reporting in Journey Analytics (US Prod) and your reports may be delayed.

We apologize for the inconvenience,
Jul 8, 22:20 EDT
Jul 9, 2020
Journey Analytics is undergoing maintenance.
Completed - The scheduled maintenance has been completed.
Jul 9, 17:01 EDT
Update - Journey Analytics current maintenance has been extended 3 hours, and is now scheduled to 5pm Eastern.

The window of this impact is from 11:00 AM EST to 5:00 PM EST

Data loading will be delayed and ability to generate reports will be unavailable during this time. Existing reports in Report Manager may be viewed, however some interactive capability will be unavailable, such as individual journeys, saving audiences, and viewing detail grids.
Jul 9, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 11:01 EDT
Scheduled - Journey Analytics is undergoing maintenance.

The window of this impact is from 11:00 AM EST to 5:00 PM EST

Data loading will be delayed and ability to generate reports will be unavailable during this time. Existing reports in Report Manager may be viewed, however some interactive capability will be unavailable, such as individual journeys, saving audiences, and viewing detail grids.
Jul 9, 10:58 EDT
Jul 8, 2020
Acoustic Campaign Mailing Send Delay - Pod 3
Resolved - Pod 3 mailing delays have abated; mailing performance has recovered from earlier today.
Jul 8, 19:22 EDT
Monitoring - Acoustic Campaign has identified an issue that delayed relational table mailings, and have taken steps to alleviate the delays. We are currently monitoring to determine the effectiveness of the actions taken.
Jul 8, 16:19 EDT
Investigating - Acoustic Campaign is currently investigating an issue that may delay mailing sends, particularly if the mailing contact source leverages relational table data.
Jul 8, 14:28 EDT
Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

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