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Acoustic Connect - EU Operational
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Behaviors Operational
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Acoustic Connect - US Operational
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Acoustic Campaign - POD 1 Operational
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Acoustic Campaign - POD 2 Operational
API Operational
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Acoustic Campaign - POD 3 Operational
API Operational
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Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
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Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Operational
API Operational
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Email Operational
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Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
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Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
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Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Campaign Maintenance Pod 2 Sep 27, 2026 00:00-04:00 EDT

Update - The scheduled maintenance has been rescheduled to October 11 at 00:00 AM EDT, with the same maintenance window duration.

We apologize for any inconvenience and appreciate your understanding.
Oct 11, 2026 - 00:00 EDT
Update - The maintenance window will be rescheduled. We will provide an updated date and time once confirmed.
Sep 15, 2026 - 06:11 EDT
Scheduled - POD 2 will be undergoing a scheduled maintenance on September 27 at 00:00 am EDT/ 04:00 am UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenances

Please contact support if you have any additional questions.
Sep 11, 2026 - 07:43 EDT

Scheduled Tealeaf Maintenance US-1 Sep 27, 2026 00:00-04:00 EDT

Update - The scheduled maintenance has been rescheduled to October 11 at 00:00 AM EDT, with the same maintenance window duration.

We apologize for any inconvenience and appreciate your understanding.
Sep 18, 2026 - 10:50 EDT
Scheduled - Acoustic Connect US and Tealeaf US-1 will be undergoing a scheduled maintenance on October 11 at 12:00am EDT (4:00am UTC) for 4 hours.

Users may experience downtime or inability to access Tealeaf and behavioral features in Connect during this window. There will be no disruption to data collection during this time.

Please contact support if you have any additional questions.
Oct 11, 2026 - 00:00 EDT

Scheduled Tealeaf Maintenance EU-1 Oct 10, 2026 18:00-22:00 EDT

Update - The scheduled maintenance has been rescheduled to October 10 at 6:00 PM EDT, with the same maintenance window duration.

We apologize for any inconvenience and appreciate your understanding.
Sep 18, 2026 - 04:35 EDT
Scheduled - EU-1 will be undergoing a scheduled maintenance on October 10 at 6:00 pm EDT (October 10, 10:00 PM UTC) for 4 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Please contact support if you have any additional questions.
Oct 10, 2026 - 18:00 EDT

Sep 21, 2026

No incidents reported today.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

Scheduled Tealeaf Maintenance AP-1
Completed - The scheduled maintenance has been completed.
Sep 18, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 10:00 EDT
Scheduled - AP-1 will be undergoing a scheduled maintenance on September 18 at 10 am EDT (02 pm UTC) for 3 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Please contact support if you have any additional questions.
Sep 8, 04:03 EDT
Email Authentication (DKIM) Issue - Resolved
Resolved - On 18 September, a subset of sending pods (6, 7 & 8) experienced a DKIM signing issue that affected outbound email authentication for some customer domains. As a result, some emails sent during the affected window may have failed authentication checks and been routed to recipients' Junk or Spam folders instead of the inbox.

Impact
Customers sending from affected pods may have experienced reduced inbox placement for a portion of their sends during the incident window.

Resolution
Our team identified and corrected the signing configuration issue approximately one hour ago. Validation testing has confirmed that email authentication is now functioning as expected across the affected pods.

Next Steps
We recommend monitoring recent sends to confirm normal inbox delivery. If you continue to experience delivery issues, please contact Acoustic Support.

We apologize for any disruption this may have caused.
Sep 18, 00:30 EDT

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

Scheduled Campaign Maintenance Pod 1, 4
Completed - The scheduled maintenance has been completed.
Sep 13, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 EDT
Scheduled - POD 1,4 will be undergoing a scheduled maintenance on 13 September at 00:00 EDT/ 04:00 UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenances

Please contact support if you have any additional questions.
Sep 8, 03:57 EDT

Sep 12, 2026

Scheduled Maintenance Campaign Pod 6 | Acoustic Connect EU
Completed - The scheduled maintenance has been completed.
Sep 12, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 18:00 EDT
Scheduled - Acoustic Campaign POD 6 AND Acoustic Connect EU will be undergoing a scheduled maintenance on 12 Sepyember at 18:00 EDT / 22 :00 UTC for 4 hours.

Acoustic Campaign users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenances

Acoustic Connect EU users may experience downtime or inability to access Connect during this window. Also, note that all mail sends will be delayed until the maintenance is complete. Additional details about what to expect during Connect Maintenance periods can be found here:

https://connect.goacoustic.com/hc/en-us/articles/44244265046425-Connect-scheduled-maintenance

Please contact support if you have any additional questions.
Sep 8, 03:53 EDT

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

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