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Scheduled Maintenance

goacoustic.com SSL certificate update – October 21, 2026 Oct 21, 2026 10:00-12:00 EDT

On Wednesday, October 21, 2026, at 10:00am EDT (2:00pm UTC), the certificate for the *.goacoustic.com domain will be replaced with an updated certificate.

Most Acoustic customers will not need to take any action.

Customers who store a copy of our certificate for validation purposes when using Acoustic Campaign (via the user interface, API, or SFTP) will need to have their IT teams install the new certificate to ensure uninterrupted access to the platform.

Who does this change impact?

Most Acoustic customers will not need to take any action

Customers accessing the Acoustic Campaign UI through a browser do not need to make any changes because browsers will pick up new certificates automatically.

Important: If your Acoustic Campaign is integrated with HCL Campaign, additional action may be required within HCL Campaign so the integration continues to work without interruption. Please reach out to HCL support for any additional assistance.

What should I do now?

Client-side certificate validation happens outside Acoustic's infrastructure, so we can't determine which security protocols your organization enforces. If there are concerns regarding which changes are necessary in your organization, we encourage you to reach out to your IT team.

If you would like to obtain a copy of the new certificate, you can download the updated certificate at our Help Center: https://help.goacoustic.com/hc/en-us/articles/56152345574163-goacoustic-com-SSL-certificate-update-for-2027

If you have any additional questions, our support team is here to help: https://support.goacoustic.com/
Posted on Oct 07, 2026 - 09:35 EDT

Oct 15, 2026

No incidents reported today.

Oct 14, 2026

Scheduled Tealeaf Maintenance US-2
Completed - The scheduled maintenance has been completed.
Oct 14, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 01:00 EDT
Update - Maintenance reschedule notice:

US-2 will be undergoing a scheduled maintenance on October 14 at 1am EDT (October 14 5:00am UTC) for 4 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Please contact support if you have any additional questions.
Oct 8, 14:16 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 14:11 EDT
Scheduled - US-2 will be undergoing a scheduled maintenance on October 13 at 7pm EDT (October 13 11:00pm UTC) for 3 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Please contact support if you have any additional questions.
Oct 2, 04:29 EDT

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

Scheduled Campaign Maintenance Pod 2
Completed - The scheduled maintenance has been completed.
Oct 11, 04:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 00:00 EDT
Update - The scheduled maintenance has been rescheduled to October 11 at 00:00 AM EDT, with the same maintenance window duration.

We apologize for any inconvenience and appreciate your understanding.
Oct 11, 00:00 EDT
Update - The maintenance window will be rescheduled. We will provide an updated date and time once confirmed.
Sep 15, 06:11 EDT
Scheduled - POD 2 will be undergoing a scheduled maintenance on September 27 at 00:00 am EDT/ 04:00 am UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenances

Please contact support if you have any additional questions.
Sep 11, 07:43 EDT
Scheduled Tealeaf Maintenance US-1
Completed - The scheduled maintenance has been completed.
Oct 11, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 00:01 EDT
Update - The scheduled maintenance has been rescheduled to October 11 at 00:00 AM EDT, with the same maintenance window duration.

We apologize for any inconvenience and appreciate your understanding.
Sep 18, 10:50 EDT
Scheduled - Acoustic Connect US and Tealeaf US-1 will be undergoing a scheduled maintenance on October 11 at 12:00am EDT (4:00am UTC) for 4 hours.

Users may experience downtime or inability to access Tealeaf and behavioral features in Connect during this window. There will be no disruption to data collection during this time.

Please contact support if you have any additional questions.
Oct 11, 00:00 EDT

Oct 10, 2026

Scheduled Tealeaf Maintenance EU-1
Completed - The scheduled maintenance has been completed.
Oct 10, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 18:00 EDT
Update - The scheduled maintenance has been rescheduled to October 10 at 6:00 PM EDT, with the same maintenance window duration.

We apologize for any inconvenience and appreciate your understanding.
Sep 18, 04:35 EDT
Scheduled - EU-1 will be undergoing a scheduled maintenance on October 10 at 6:00 pm EDT (October 10, 10:00 PM UTC) for 4 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Please contact support if you have any additional questions.
Oct 10, 18:00 EDT

Oct 9, 2026

Delayed behavioral signal processing in Acoustic Connect (US)
Resolved - Component: Acoustic Connect, US region

Status: Resolved

Summary
Between October 4, 2026 at 02:45 UTC and October 5, 2026 at 13:20 UTC, behavioral signals sent to Acoustic Connect in the US region were received but not processed. The EU and APAC regions were not affected.

Customer impact
During this window:
- Campaigns and journeys triggered by signals were delayed.
- Product catalog and contact attribute updates driven by signals were delayed.
- Consent updates collected through signals were delayed.

Resolution
Our engineering team resolved the issue on October 5, and signal processing resumed at 13:20 UTC. It has operated normally since.

We apologize for any inconvenience you may have experienced due to this issue.
Oct 9, 11:59 EDT

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

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