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Acoustic Campaign Networking Upgrade - Pod 4
Oct 10, 2024 20:00-22:00 EDT
On October 10, from 8pm-10pm EDT (Oct 11 12am-2am UTC), Acoustic will be making networking infrastructure upgrades on Pod 4. This change will not be associated with any application downtime and will have no effect on most customers.
**Most Acoustic customers will not need to take any action**
There are two groups that may be impacted:
1. Customers who currently whitelist Acoustic Campaign UI and API IP addresses via their firewall will need to add new IP addresses before the maintenance in order to avoid service interruption to the Campaign UI and APIs. Please see this article for additional details: https://help.goacoustic.com/hc/en-us/articles/35981992286233-2024-Firewall-whitelisting-IPs
2. Customers accessing our APIs, including Campaign-Unica customers, should be aware that the cipher suites supported following this network maintenance will be different, with no overlap with the currently supported ciphers. Modern networking libraries should be able to match the ciphers we will be providing once the change is complete, but older/out-of-date libraries may not. You will need to discuss with the team that maintains your application that uses our APIs: https://help.goacoustic.com/hc/en-us/articles/37950747887513-Network-maintenance-changes-2024
If you have any questions, please contact Customer Support.
Posted on Oct 04, 2024 - 12:00 EDT
**Most Acoustic customers will not need to take any action**
There are two groups that may be impacted:
1. Customers who currently whitelist Acoustic Campaign UI and API IP addresses via their firewall will need to add new IP addresses before the maintenance in order to avoid service interruption to the Campaign UI and APIs. Please see this article for additional details: https://help.goacoustic.com/hc/en-us/articles/35981992286233-2024-Firewall-whitelisting-IPs
2. Customers accessing our APIs, including Campaign-Unica customers, should be aware that the cipher suites supported following this network maintenance will be different, with no overlap with the currently supported ciphers. Modern networking libraries should be able to match the ciphers we will be providing once the change is complete, but older/out-of-date libraries may not. You will need to discuss with the team that maintains your application that uses our APIs: https://help.goacoustic.com/hc/en-us/articles/37950747887513-Network-maintenance-changes-2024
If you have any questions, please contact Customer Support.
Posted on Oct 04, 2024 - 12:00 EDT
Acoustic Campaign Networking Upgrade - Pod 5
Oct 14, 2024 20:00-22:00 EDT
On October 14, from 8pm-10pm EDT (Oct 15 12am-2am UTC), Acoustic will be making networking infrastructure upgrades on Pod 5. This change will not be associated with any application downtime and will have no effect on most customers.
**Most Acoustic customers will not need to take any action**
There are two groups that may be impacted:
1. Customers who currently whitelist Acoustic Campaign UI and API IP addresses via their firewall will need to add new IP addresses before the maintenance in order to avoid service interruption to the Campaign UI and APIs. Please see this article for additional details: https://help.goacoustic.com/hc/en-us/articles/35981992286233-2024-Firewall-whitelisting-IPs
2. Customers accessing our APIs, including Campaign-Unica customers, should be aware that the cipher suites supported following this network maintenance will be different, with no overlap with the currently supported ciphers. Modern networking libraries should be able to match the ciphers we will be providing once the change is complete, but older/out-of-date libraries may not. You will need to discuss with the team that maintains your application that uses our APIs: https://help.goacoustic.com/hc/en-us/articles/37950747887513-Network-maintenance-changes-2024
If you have any questions, please contact Customer Support.
Posted on Oct 04, 2024 - 11:57 EDT
**Most Acoustic customers will not need to take any action**
There are two groups that may be impacted:
1. Customers who currently whitelist Acoustic Campaign UI and API IP addresses via their firewall will need to add new IP addresses before the maintenance in order to avoid service interruption to the Campaign UI and APIs. Please see this article for additional details: https://help.goacoustic.com/hc/en-us/articles/35981992286233-2024-Firewall-whitelisting-IPs
2. Customers accessing our APIs, including Campaign-Unica customers, should be aware that the cipher suites supported following this network maintenance will be different, with no overlap with the currently supported ciphers. Modern networking libraries should be able to match the ciphers we will be providing once the change is complete, but older/out-of-date libraries may not. You will need to discuss with the team that maintains your application that uses our APIs: https://help.goacoustic.com/hc/en-us/articles/37950747887513-Network-maintenance-changes-2024
If you have any questions, please contact Customer Support.
Posted on Oct 04, 2024 - 11:57 EDT
Acoustic Campaign Networking Upgrade - Pod 2
Oct 17, 2024 20:00-22:00 EDT
On October 17, from 8pm-10pm EDT (Oct 18 12am-2am UTC), Acoustic will be making networking infrastructure upgrades on Pod 2. This change will not be associated with any application downtime and will have no effect on most customers.
**Most Acoustic customers will not need to take any action**
There are two groups that may be impacted:
1. Customers who currently whitelist Acoustic Campaign UI and API IP addresses via their firewall will need to add new IP addresses before the maintenance in order to avoid service interruption to the Campaign UI and APIs. Please see this article for additional details: https://help.goacoustic.com/hc/en-us/articles/35981992286233-2024-Firewall-whitelisting-IPs
2. Customers accessing our APIs, including Campaign-Unica customers, should be aware that the cipher suites supported following this network maintenance will be different, with no overlap with the currently supported ciphers. Modern networking libraries should be able to match the ciphers we will be providing once the change is complete, but older/out-of-date libraries may not. You will need to discuss with the team that maintains your application that uses our APIs: https://help.goacoustic.com/hc/en-us/articles/37950747887513-Network-maintenance-changes-2024
If you have any questions, please contact Customer Support.
Posted on Oct 04, 2024 - 13:03 EDT
**Most Acoustic customers will not need to take any action**
There are two groups that may be impacted:
1. Customers who currently whitelist Acoustic Campaign UI and API IP addresses via their firewall will need to add new IP addresses before the maintenance in order to avoid service interruption to the Campaign UI and APIs. Please see this article for additional details: https://help.goacoustic.com/hc/en-us/articles/35981992286233-2024-Firewall-whitelisting-IPs
2. Customers accessing our APIs, including Campaign-Unica customers, should be aware that the cipher suites supported following this network maintenance will be different, with no overlap with the currently supported ciphers. Modern networking libraries should be able to match the ciphers we will be providing once the change is complete, but older/out-of-date libraries may not. You will need to discuss with the team that maintains your application that uses our APIs: https://help.goacoustic.com/hc/en-us/articles/37950747887513-Network-maintenance-changes-2024
If you have any questions, please contact Customer Support.
Posted on Oct 04, 2024 - 13:03 EDT
Acoustic Campaign Networking Upgrade - Pod 1
Oct 21, 2024 20:00-22:00 EDT
On October 21, from 8pm-10pm EDT (Oct 22 12am-2am UTC), Acoustic will be making networking infrastructure upgrades on Pod 1. This change will not be associated with any application downtime and will have no effect on most customers.
**Most Acoustic customers will not need to take any action**
There are two groups that may be impacted:
1. Customers who currently whitelist Acoustic Campaign UI and API IP addresses via their firewall will need to add new IP addresses before the maintenance in order to avoid service interruption to the Campaign UI and APIs. Please see this article for additional details: https://help.goacoustic.com/hc/en-us/articles/35981992286233-2024-Firewall-whitelisting-IPs
2. Customers accessing our APIs, including Campaign-Unica customers, should be aware that the cipher suites supported following this network maintenance will be different, with no overlap with the currently supported ciphers. Modern networking libraries should be able to match the ciphers we will be providing once the change is complete, but older/out-of-date libraries may not. You will need to discuss with the team that maintains your application that uses our APIs: https://help.goacoustic.com/hc/en-us/articles/37950747887513-Network-maintenance-changes-2024
If you have any questions, please contact Customer Support.
Posted on Oct 04, 2024 - 11:33 EDT
**Most Acoustic customers will not need to take any action**
There are two groups that may be impacted:
1. Customers who currently whitelist Acoustic Campaign UI and API IP addresses via their firewall will need to add new IP addresses before the maintenance in order to avoid service interruption to the Campaign UI and APIs. Please see this article for additional details: https://help.goacoustic.com/hc/en-us/articles/35981992286233-2024-Firewall-whitelisting-IPs
2. Customers accessing our APIs, including Campaign-Unica customers, should be aware that the cipher suites supported following this network maintenance will be different, with no overlap with the currently supported ciphers. Modern networking libraries should be able to match the ciphers we will be providing once the change is complete, but older/out-of-date libraries may not. You will need to discuss with the team that maintains your application that uses our APIs: https://help.goacoustic.com/hc/en-us/articles/37950747887513-Network-maintenance-changes-2024
If you have any questions, please contact Customer Support.
Posted on Oct 04, 2024 - 11:33 EDT
Scheduled Custom Integration Services (CIS) Maintenance
Oct 22, 2024 12:00-14:00 EDT
Acoustic-managed Custom Applications & Integrations (CIS) will undergo a 2-hour maintenance on October 22nd at 12:00 PM EDT (4:00 PM UTC). Acoustic will be making networking infrastructure upgrades.
This change affects CIS-hosted web applications only and will not be associated with any application downtime; however, if you are accessing your CIS-hosted web applications programmatically, you may need to take the following actions:
If you currently whitelist CIS-hosted web application IP addresses via your firewall, you will need to add new IP addresses before the maintenance to avoid service interruption to these applications. Please see this article for additional details: https://help.goacoustic.com/hc/en-us/articles/35981992286233-2024-Firewall-whitelisting-IPs
Please be aware that after this network maintenance, the supported cipher suites will change entirely. Modern networking libraries should automatically negotiate the new ciphers, but older or outdated libraries may fail to connect. We recommend verifying that your applications use up-to-date libraries compatible with the new cipher suites. You can find more information about this change here:
https://help.goacoustic.com/hc/en-us/articles/37950747887513-Network-maintenance-changes-2024
If you have any questions about this upcoming maintenance or encounter any issues with your CIS-hosted web applications post-migration, please visit our support portal at https://support.goacoustic.com for assistance.
Start time: 10.22.2024, 12:00 PM EDT
Estimated duration: 2 hours
Posted on Oct 03, 2024 - 16:37 EDT
This change affects CIS-hosted web applications only and will not be associated with any application downtime; however, if you are accessing your CIS-hosted web applications programmatically, you may need to take the following actions:
If you currently whitelist CIS-hosted web application IP addresses via your firewall, you will need to add new IP addresses before the maintenance to avoid service interruption to these applications. Please see this article for additional details: https://help.goacoustic.com/hc/en-us/articles/35981992286233-2024-Firewall-whitelisting-IPs
Please be aware that after this network maintenance, the supported cipher suites will change entirely. Modern networking libraries should automatically negotiate the new ciphers, but older or outdated libraries may fail to connect. We recommend verifying that your applications use up-to-date libraries compatible with the new cipher suites. You can find more information about this change here:
https://help.goacoustic.com/hc/en-us/articles/37950747887513-Network-maintenance-changes-2024
If you have any questions about this upcoming maintenance or encounter any issues with your CIS-hosted web applications post-migration, please visit our support portal at https://support.goacoustic.com for assistance.
Start time: 10.22.2024, 12:00 PM EDT
Estimated duration: 2 hours
Posted on Oct 03, 2024 - 16:37 EDT
Acoustic Campaign Networking Upgrade - Pod 9
Oct 24, 2024 20:00-22:00 EDT
On October 24, from 8pm-10pm EDT (Oct 25 12am-2am UTC), Acoustic will be making networking infrastructure upgrades on Pod 9. This change will not be associated with any application downtime and will have no effect on most customers.
**Most Acoustic customers will not need to take any action**
There are two groups that may be impacted:
1. Customers who currently whitelist Acoustic Campaign UI and API IP addresses via their firewall will need to add new IP addresses before the maintenance in order to avoid service interruption to the Campaign UI and APIs. Please see this article for additional details: https://help.goacoustic.com/hc/en-us/articles/35981992286233-2024-Firewall-whitelisting-IPs
2. Customers accessing our APIs, including Campaign-Unica customers, should be aware that the cipher suites supported following this network maintenance will be different, with no overlap with the currently supported ciphers. Modern networking libraries should be able to match the ciphers we will be providing once the change is complete, but older/out-of-date libraries may not. You will need to discuss with the team that maintains your application that uses our APIs: https://help.goacoustic.com/hc/en-us/articles/37950747887513-Network-maintenance-changes-2024
If you have any questions, please contact Customer Support.
Posted on Oct 04, 2024 - 13:10 EDT
**Most Acoustic customers will not need to take any action**
There are two groups that may be impacted:
1. Customers who currently whitelist Acoustic Campaign UI and API IP addresses via their firewall will need to add new IP addresses before the maintenance in order to avoid service interruption to the Campaign UI and APIs. Please see this article for additional details: https://help.goacoustic.com/hc/en-us/articles/35981992286233-2024-Firewall-whitelisting-IPs
2. Customers accessing our APIs, including Campaign-Unica customers, should be aware that the cipher suites supported following this network maintenance will be different, with no overlap with the currently supported ciphers. Modern networking libraries should be able to match the ciphers we will be providing once the change is complete, but older/out-of-date libraries may not. You will need to discuss with the team that maintains your application that uses our APIs: https://help.goacoustic.com/hc/en-us/articles/37950747887513-Network-maintenance-changes-2024
If you have any questions, please contact Customer Support.
Posted on Oct 04, 2024 - 13:10 EDT