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API Operational
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Acoustic Campaign - POD 4 Operational
API Operational
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API Operational
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API Operational
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Acoustic Campaign - POD 7 Operational
API Operational
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Mobile Push Operational
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SMS Operational
Transact Operational
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Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
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SMS Operational
Transact Operational
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Acoustic Campaign - POD 9 Operational
API Operational
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Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
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Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications ? Operational
Operational
Degraded Performance
Partial Outage
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Maintenance
Scheduled Maintenance
Scheduled Campaign Maintenance Pod 7 - SMS Jan 17, 2025 12:00-15:00 EST
POD 7 will be undergoing a scheduled SMS/SMPP maintenance on January 17 at 12 noon EST/5pm UTC for 3 hours.

The SMS UI will be unavailable during this downtime. Previously scheduled campaigns and responses should work as expected.

Please contact support if you have any additional questions.
Posted on Jan 10, 2025 - 11:51 EST
Past Incidents
Jan 16, 2025

No incidents reported today.

Jan 15, 2025
Scheduled Tealeaf Maintenance EU-1
Completed - The scheduled maintenance has been completed.
Jan 15, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 14:00 EST
Scheduled - Upcoming scheduled maintenance notice
EU-1 will be undergoing a scheduled maintenance on January 15 at 2pm EST (7pm UTC) for 1 hour.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Please contact support if you have any additional questions.
Jan 9, 15:55 EST
Jan 14, 2025
Scheduled Tealeaf Maintenance AP-1
Completed - The scheduled maintenance has been completed.
Jan 14, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 10:00 EST
Scheduled - Upcoming scheduled maintenance notice
AP-1 will be undergoing a scheduled maintenance on January 14 at 10am EST (3pm UTC) for 1 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Please contact support if you have any additional questions.
Jan 9, 15:47 EST
Jan 13, 2025

No incidents reported.

Jan 12, 2025
Scheduled Campaign Maintenance Pod 1
Completed - The scheduled maintenance has been completed.
Jan 12, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 00:00 EST
Scheduled - POD 1 will be undergoing a scheduled maintenance on January 12, 2025 at 12am EST/5am UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.
Dec 26, 14:59 EST
Jan 11, 2025

No incidents reported.

Jan 10, 2025
Scheduled Campaign Maintenance Pod B
Completed - The scheduled maintenance has been completed.
Jan 10, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 09:00 EST
Scheduled - POD B will be undergoing a scheduled maintenance on January 10, 2025 at 9am EST/2pm UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.
Dec 26, 14:51 EST
Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.

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