Scheduled Maintenance Campaign Pod B | Acoustic Connect APAC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 2025 - 09:00 EDT
Scheduled - Acoustic Campaign POD B AND Acoustic Connect APAC will be undergoing a scheduled maintenance on June 20 at 9am EDT/1pm UTC for 4 hours.

Acoustic Campaign users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Acoustic Connect APAC users may experience downtime or inability to access Connect during this window. Also, note that all mail sends will be delayed until the maintenance is complete. Additional details about what to expect during Connect Maintenance periods can be found here: https://connect.goacoustic.com/hc/en-us/articles/44244265046425-Connect-scheduled-maintenance

Please contact support if you have any additional questions.
Jun 20, 2025 09:00-13:00 EDT

About This Site

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Support Portal Operational
Acoustic Connect - AP Under Maintenance
API ? Under Maintenance
Behaviors ? Under Maintenance
Content Studio ? Under Maintenance
Data ? Under Maintenance
Email ? Under Maintenance
Forms ? Under Maintenance
Journeys Under Maintenance
Mobile Push ? Under Maintenance
Reporting ? Under Maintenance
SMS ? Under Maintenance
Web (UI) ? Under Maintenance
WhatsApp ? Under Maintenance
Other Under Maintenance
Acoustic Connect - EU Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Connect - US Operational
API ? Operational
Behaviors ? Operational
Content Studio ? Operational
Data ? Operational
Email ? Operational
Forms ? Operational
Journeys Operational
Mobile Push ? Operational
Reporting ? Operational
SMS ? Operational
Web (UI) ? Operational
WhatsApp ? Operational
Other Operational
Acoustic Campaign - POD 1 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 2 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 3 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Under Maintenance
API Under Maintenance
Data Jobs Under Maintenance
Email Under Maintenance
Mobile Push Under Maintenance
Reporting Under Maintenance
SMS Under Maintenance
Transact Operational
Website (UI) Under Maintenance
Other Under Maintenance
Acoustic Content Operational
AP Operational
EMEA Operational
US Operational
Acoustic Exchange Operational
APAC Operational
EMEA Operational
US Operational
Pilot Operational
Acoustic Tealeaf (AP-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Campaign Pod 6 | Acoustic Connect EMEA Jun 21, 2025 18:00-22:00 EDT

Acoustic Campaign POD 6 AND Acoustic Connect EMEA will be undergoing a scheduled maintenance on June 21 at 6pm EDT/10pm UTC for 4 hours.

Acoustic Campaign users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Acoustic Connect EMEA users may experience downtime or inability to access Connect during this window. Also, note that all mail sends will be delayed until the maintenance is complete. Additional details about what to expect during Connect Maintenance periods can be found here: https://connect.goacoustic.com/hc/en-us/articles/44244265046425-Connect-scheduled-maintenance

Please contact support if you have any additional questions.
Posted on Jun 12, 2025 - 11:59 EDT

Scheduled Maintenance Campaign Pods 1, 2, 3, 4, & 9 | Acoustic Connect US Jun 22, 2025 00:00-04:00 EDT

Acoustic Campaign Pods 1, 2, 3, 4, & 9 AND Acoustic Connect US will be undergoing a scheduled maintenance on June 22 at 12am EDT/4am UTC for 4 hours.

Acoustic Campaign users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Acoustic Connect US users may experience downtime or inability to access Connect during this window. Also, note that all mail sends will be delayed until the maintenance is complete. Additional details about what to expect during Connect Maintenance periods can be found here: https://connect.goacoustic.com/hc/en-us/articles/44244265046425-Connect-scheduled-maintenance

Please contact support if you have any additional questions.
Posted on Jun 12, 2025 - 11:28 EDT
Jun 20, 2025

Unresolved incident: Scheduled Maintenance Campaign Pod B | Acoustic Connect APAC.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025
Scheduled Tealeaf and Connect Maintenance US-1
Completed - The scheduled maintenance has been completed.
Jun 15, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 00:00 EDT
Scheduled - Tealeaf US-1 will be undergoing a scheduled maintenance on June 15 at 12am EDT (4:00am UTC) for 4 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Connect US users may also experience temporary downtime for certain features, such as Reporting and Replay functionality.
Jun 9, 11:30 EDT
Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025
Experience Analytics Issue Under Investigation AP-1
Resolved - Our team has resolved this issue regarding delays with Tealeaf reporting on AP-1 and all services are now responding normally.

Customer impact: The data in reports and dashboards has been fully caught up.

We apologize for any inconvenience you may have experienced due to this issue.
Jun 11, 10:08 EDT
Monitoring - Our team has resolved this issue regarding reporting delays on AP-1 and continues to actively monitoring the service to ensure backlog of events is processed.

Customer impact:
Users may experience delays in the processing of Reports and Dashboards; however, the search functionality remains fully operational, enabling sessions to be searched and replayed without issues.

Connect AP users may also experience delays in the Behavioral Reports and Dashboard.

We anticipate that all data in the backlog will be processed within the next few hours.

We apologize for any inconvenience you may have experienced due to this issue.
Jun 11, 06:18 EDT
Identified - Our team has identified the cause of this issue regarding reporting delays and is now working diligently to resolve it.

Customer impact:
Users may experience delays in the processing of Reports and Dashboards; however, the search functionality remains fully operational, enabling sessions to be searched and replayed without issues.

Connect AP users may also experience delays in the Behavioral Reports and Dashboard.

We apologize for any inconvenience you may be experiencing due to this issue.
Jun 11, 05:15 EDT
Update - We are currently investigating reporting delays impacting the Acoustic Experience Analytics (Tealeaf) in our AP-1 environment and will provide further updates shortly. This issue is limited to a reporting delays, and no data loss is expected.

Customers impact:
Users may experience delays in the processing of Reports and Dashboards; however, the search functionality remains fully operational, enabling sessions to be searched and replayed without issues.

Connect AP users may also experience delays in the Behavioral Reports and Dashboard.

We apologize for any inconvenience you may be experiencing due to this issue.
Jun 11, 03:35 EDT
Update - We are continuing to investigate this issue.
Jun 11, 02:05 EDT
Investigating - We are currently investigating an incident with the Acoustic Experience Analytics service in AP-1 and will follow-up with more information soon.

We apologize for any inconvenience you are experiencing.
Jun 11, 01:58 EDT
Jun 10, 2025
Campaign: Survey Connector Outage
Resolved - Survey Connector is back online and is accessible now. There has been no issues in the logs except for zero activities when the platform was out of service. Please contact Client Support if there were any issues during the outage and we’ll address them ASAP.
Jun 10, 17:53 EDT
Investigating - We are currently experiencing an outage with Survey Connector.

We apologize for any inconvenience this may cause and appreciate your patience.
We will provide updates as soon as we have more information.
Jun 10, 14:45 EDT
Jun 9, 2025

No incidents reported.

Jun 8, 2025
Scheduled Campaign Maintenance Pod 5 & 8
Completed - The scheduled maintenance has been completed.
Jun 8, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 00:01 EDT
Scheduled - PODs 5 & 8 will be undergoing a scheduled maintenance on June 8 at 12am EDT/4am UTC for 5 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.
Jun 7, 10:23 EDT
Scheduled Tealeaf and Connect Maintenance US-1
Completed - The scheduled maintenance has been completed.
Jun 8, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 00:00 EDT
Scheduled - The Tealeaf US-1 and Connect scheduled maintenance on June 8 at 12am EDT (4:00am UTC) has been extended from 3 hours to 4 hours.

Tealeaf US-1 will be undergoing a scheduled maintenance on June 8 at 12am EDT (4:00am UTC) for 4 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Connect US users may also experience temporary downtime for certain features, such as Reporting and Replay functionality.

Please contact support if you have any additional questions
May 23, 13:07 EDT
Jun 7, 2025
Scheduled Tealeaf and Connect Maintenance EU
Completed - The scheduled maintenance has been completed.
Jun 7, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 18:00 EDT
Update - The Tealeaf EU-1 and Connect scheduled maintenance on June 7 at 6pm EDT (10:00pm UTC) has been extended from 3 hours to 4 hours.

Please contact support if you have any additional questions
Jun 2, 11:36 EDT
Scheduled - Tealeaf EU-1 will be undergoing a scheduled maintenance on June 7 at 6pm EDT (10:00pm UTC) for 3 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time.

Connect EU may also experience temporary downtime for certain features, such as Reporting and Replay functionality.

Please contact support if you have any additional questions
May 23, 13:04 EDT
Scheduled Campaign Maintenance Pod 5 & 8
Completed - The scheduled maintenance has been completed.
Jun 7, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 00:00 EDT
Scheduled - PODs 5 & 8 will be undergoing a scheduled maintenance on June 7 at 12am EDT/4am UTC for 5 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.
May 22, 13:54 EDT
Jun 6, 2025
Scheduled Campaign Maintenance Pod 7
Completed - The scheduled maintenance has been completed.
Jun 6, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 12:00 EDT
Scheduled - POD 7 will be undergoing a scheduled maintenance on June 6 at 12pm EDT/4pm UTC for 5 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.
May 23, 11:06 EDT
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