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Support Portal Operational
Acoustic Connect - AP Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Connect - EU Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Connect - US Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Campaign - POD 1 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 2 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 3 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Content Operational
AP Operational
EMEA Operational
US Operational
Acoustic Exchange Operational
APAC Operational
EMEA Operational
US Operational
Pilot Operational
Acoustic Tealeaf (AP-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Tealeaf and Connect Maintenance APAC May 22, 2026 09:00-13:00 EDT

Tealeaf AP-1 will be undergoing a scheduled maintenance on May 22 at 9am EDT (1:00pm UTC) for 4 hours.

Users may experience delays in reports, alerts and heat maps during this time. There will be no disruption to data collection during this time.
Posted on May 15, 2026 - 10:21 EDT

Scheduled Tealeaf and Connect Maintenance EU May 23, 2026 18:00-22:00 EDT

Tealeaf EU-1 will be undergoing a scheduled maintenance on May 23 at 6pm EDT (10:00pm UTC) for 4 hours.

Users may experience delays in reports, alerts and heat maps during this time. There will be no disruption to data collection during this time.
Posted on May 15, 2026 - 10:24 EDT

Scheduled Tealeaf and Connect Maintenance US May 24, 2026 00:00-04:00 EDT

Tealeaf US-1 & US-2 will be undergoing a scheduled maintenance on May 24 at 12am EST (4:00am UTC) for 4 hours.

Users may experience delays in reports, alerts and heat maps during this time. There will be no disruption to data collection during this time.
Posted on May 15, 2026 - 10:26 EDT
May 17, 2026
Scheduled Campaign Maintenance Pods 2 & 3
Completed - The scheduled maintenance has been completed.
May 17, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 00:00 EDT
Scheduled - PODs 2 & 3 will be undergoing a scheduled maintenance on May 17 at 12am EDT (4am UTC) for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenances

Please contact support if you have any additional questions.
May 8, 16:04 EDT
May 16, 2026

No incidents reported.

May 15, 2026
Issue Reported Across Multiple Campaign Pods(1, 2, 3, 4, 5, 8, and 9 )
Resolved - Our team has resolved this issue related to saving templates in the New Composer and all services are now responding normally.

Customer impact:
Users are experiencing issues while saving templates in the new Composer.

We apologize for any inconvenience you may have experienced due to this issue.
May 15, 03:09 EDT
Monitoring - Our team has resolved the issue related to saving templates in the New Composer and is currently monitoring the service to ensure continued stability and normal functionality.

Customer impact:
Users are experiencing issues while saving templates in the new Composer.

We apologize for any inconvenience you may have experienced due to this issue.
May 15, 01:54 EDT
Identified - Our team has identified the root cause of the issue related to saving templates in the New Composer and is actively working on implementing a resolution.

Customer impact:
Users are experiencing issues while saving templates in the new Composer.

We apologize for any inconvenience you may be experiencing due to this issue.
May 15, 01:27 EDT
Investigating - We are currently aware of and actively investigating an issue impacting multiple Campaign pods, including Pods 1, 2, 3, 4, 5, 8, and 9, and we will share further updates as more information becomes available.

Customer Impact:
Users are experiencing issues while saving templates in the new Composer.

We apologize for any inconvenience you may be experiencing due to this issue.
May 14, 23:44 EDT
May 14, 2026
Campaign & Connect – Intermittent Issue Loading Message/Form Composer
Resolved - Our team has resolved this issue regarding Intermittent Issue Loading Message/Form Composer and all services are now responding normally.

Customer impact:
Intermittent issue affecting the loading of the message and form composer in the following areas:

Campaign – Message composer
Connect – Web / Message composer (Draft & Published)
Content - API takes longer time than normal to response

We apologize for any inconvenience you may have experienced due to this issue.
May 14, 20:21 EDT
Monitoring - We are monitoring a fix that has been applied for the intermittent issue affecting the loading of the message and form composer in the following areas:

Campaign – Message composer
Connect – Web / Message composer (Draft & Published)
Content - API takes longer time than normal to response

A fix has been deployed and we are actively monitoring to confirm full resolution. Users should no longer experience the composer failing to load. If you continue to encounter issues, please reach out to our support team.
May 14, 17:56 EDT
Identified - We have identified an intermittent issue affecting the loading of the message and form composer in the following areas:

Campaign – Message composer
Connect – Web / Message composer (Draft & Published)

Our team has identified the root cause and is working on a fix. Some users may experience the composer failing to load or a "Cannot locate element" error when attempting to open or interact with the composer. Not all sessions are affected.
May 14, 16:27 EDT
Monitoring - We are monitoring an intermittent issue that was identified affecting the loading of the message and form composer in the following areas:

Campaign – Message composer
Connect – Web feature / Form composer (Draft & Published)

Our team has identified the issue and is actively monitoring the environment for stability. Some users may have experienced the composer failing to load when attempting to open or interact with the composer.
May 14, 13:05 EDT
May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026
Scheduled Campaign Maintenance Pods 1 & 4
Completed - The scheduled maintenance has been completed.
May 10, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 00:00 EDT
Scheduled - PODs 1 & 4 will be undergoing a scheduled maintenance on May 10 at 12am EDT (4am UTC) for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenances

Please contact support if you have any additional questions.
May 1, 14:53 EDT
May 9, 2026
Scheduled Campaign Maintenance Pod 6
Completed - The scheduled maintenance has been completed.
May 9, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 18:00 EDT
Update - During the Pod 6 maintenance on May 9 at 6pm EDT (10pm UTC), Acoustic Connect EMEA users may also experience downtime or inability to access Connect during this window. Also, note that all Connect mail sends will be delayed until the maintenance is complete.

Additional details about what to expect during Connect Maintenance periods can be found here: https://connect.goacoustic.com/hc/en-us/articles/44244265046425-Connect-scheduled-maintenance
May 7, 17:11 EDT
Scheduled - POD 6 will be undergoing a scheduled maintenance on May 9 at 6pm EDT (10pm UTC) for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenances

Please contact support if you have any additional questions.
May 1, 16:32 EDT
May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

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