Resolved -
Our team has resolved this issue regarding delays with Tealeaf reporting on AP-1 and all services are now responding normally.
Customer impact: The data in reports and dashboards has been fully caught up.
We apologize for any inconvenience you may have experienced due to this issue.
Jun 11, 10:08 EDT
Monitoring -
Our team has resolved this issue regarding reporting delays on AP-1 and continues to actively monitoring the service to ensure backlog of events is processed.
Customer impact:
Users may experience delays in the processing of Reports and Dashboards; however, the search functionality remains fully operational, enabling sessions to be searched and replayed without issues.
Connect AP users may also experience delays in the Behavioral Reports and Dashboard.
We anticipate that all data in the backlog will be processed within the next few hours.
We apologize for any inconvenience you may have experienced due to this issue.
Jun 11, 06:18 EDT
Identified -
Our team has identified the cause of this issue regarding reporting delays and is now working diligently to resolve it.
Customer impact:
Users may experience delays in the processing of Reports and Dashboards; however, the search functionality remains fully operational, enabling sessions to be searched and replayed without issues.
Connect AP users may also experience delays in the Behavioral Reports and Dashboard.
We apologize for any inconvenience you may be experiencing due to this issue.
Jun 11, 05:15 EDT
Update -
We are currently investigating reporting delays impacting the Acoustic Experience Analytics (Tealeaf) in our AP-1 environment and will provide further updates shortly. This issue is limited to a reporting delays, and no data loss is expected.
Customers impact:
Users may experience delays in the processing of Reports and Dashboards; however, the search functionality remains fully operational, enabling sessions to be searched and replayed without issues.
Connect AP users may also experience delays in the Behavioral Reports and Dashboard.
We apologize for any inconvenience you may be experiencing due to this issue.
Jun 11, 03:35 EDT
Update -
We are continuing to investigate this issue.
Jun 11, 02:05 EDT
Investigating -
We are currently investigating an incident with the Acoustic Experience Analytics service in AP-1 and will follow-up with more information soon.
We apologize for any inconvenience you are experiencing.
Jun 11, 01:58 EDT