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Support Portal Operational
Acoustic Connect - AP Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Connect - EU Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Connect - US Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Campaign - POD 1 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 2 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 3 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Content Operational
AP Operational
EMEA Operational
US Operational
Acoustic Exchange Operational
APAC Operational
EMEA Operational
US Operational
Pilot Operational
Acoustic Tealeaf (AP-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Campaign Maintenance Pod 7 Apr 24, 2026 10:00-12:00 EDT

POD 7 will be undergoing a scheduled maintenance on April 24 at 10am EDT (2pm UTC) for 2 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenances

Please contact support if you have any additional questions.
Posted on Apr 23, 2026 - 13:11 EDT

Scheduled Maintenance Campaign Pod B | Acoustic Connect APAC May 1, 2026 09:00-13:00 EDT

Acoustic Campaign POD B AND Acoustic Connect APAC will be undergoing a scheduled maintenance on May 1 at 9am EDT (1pm UTC) for 4 hours.

Acoustic Campaign users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: ttps://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenances

Acoustic Connect APAC users may experience downtime or inability to access Connect during this window. Also, note that all mail sends will be delayed until the maintenance is complete. Additional details about what to expect during Connect Maintenance periods can be found here:

https://connect.goacoustic.com/hc/en-us/articles/44244265046425-Connect-scheduled-maintenance

Please contact support if you have any additional questions.
Posted on Apr 23, 2026 - 13:32 EDT
Apr 23, 2026
Campaign Issue Under Investigation on Multiple Pods{POD 3,4,5}
Resolved - Our team has resolved this issue regarding contact list and all services are now responding normally.

Customer impact:  
Some users are experiencing issues uploading contact lists, which is affecting their ability to send campaigns.

We apologize for any inconvenience you may have experienced due to this issue.
Apr 23, 03:16 EDT
Monitoring - Our team has resolved this issue regarding contact list issue and is now actively monitoring the service to ensure stability.

Customer impact:
Some users are experiencing issues uploading contact lists, which is affecting their ability to send campaigns.

We apologize for any inconvenience you may have experienced due to this issue.
Apr 23, 01:40 EDT
Investigating - We are currently investigating an issue with the Acoustic Campaign service on POD {3,4,5} and will follow-up with more information soon.

We apologize for any inconvenience you may be experiencing due to this issue.

Customer Impact:
Some users are experiencing issues uploading contact lists, which is affecting their ability to send campaigns.
Apr 23, 01:08 EDT
Apr 22, 2026
Pod 8 - Mailing Send slow
Resolved - Email sending on Pod 8 has been fully restored and confirmed stable. No further updates will be posted to this status page.
Apr 22, 17:17 EDT
Monitoring - Email sending on Pod 8 has been restored and is operating normally. We are actively monitoring to confirm full stability.
Apr 22, 16:04 EDT
Investigating - We are currently investigate the issue regarding mailings sending slow and will get back here when we have more information.

Impact: Pod 8 customers may have experienced delayed email delivery
Apr 22, 14:04 EDT
Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026
Intermittent Access Issues with cloud.goacoustic.com {All Pods & Regions}
Resolved - Our team has resolved this issue regarding Acoustic UI interface and all services are now responding normally.

Customer impact:
Users are experiencing intermittent issues accessing cloud.goacoustic.com.

We apologize for any inconvenience you may have experienced due to this issue.
Apr 15, 05:10 EDT
Monitoring - Our team has resolved the issue causing intermittent access to the Acoustic UI interface and is now actively monitoring the service to ensure stability.

Customer impact:
Users are experiencing intermittent issues accessing cloud.goacoustic.com.

We apologize for any inconvenience you may have experienced due to this issue.
Apr 15, 03:13 EDT
Investigating - We are currently investigating an issue affecting the Acoustic Campaign service across all pods and will provide further updates as more information becomes available.

Customer Impact:
We are aware that some users are experiencing intermittent issues accessing cloud.goacoustic.com.

We apologize for any inconvenience this may cause and appreciate your patience while we work towards a resolution.
Apr 15, 02:57 EDT
Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

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