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Support Portal Operational
Acoustic Campaign - POD 1 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 2 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 3 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD A Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Content Operational
AP Operational
EMEA Operational
US Operational
Acoustic Digital Analytics - US Operational
Application Interface Operational
Explore ? Operational
LiveMail ? Operational
Digital Data Feed (DDF) ? Operational
Import / Export Operational
Real Time Reporting Operational
Acoustic Email Insights Operational
Acoustic Exchange Operational
APAC Operational
EMEA Operational
US Operational
Acoustic Tealeaf (AP-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Journey Analytics Operational
US Operational
Acoustic Performance Insights Operational
Acoustic Personalization Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Custom Integration Services (CIS) Maintenance Apr 6, 2024 23:30 - Apr 7, 2024 03:30 EDT
Scheduled – Acoustic managed Custom Applications & Integrations (CIS) will undergo a 4-hour maintenance on April 6th at 11:30pm EDT (3:30am UTC). We’re upgrading to improve performance, scalability, and reliability across services. Due to the nature of this maintenance, custom integrations (imports, exports, and custom applications) that execute on a recurring basis and have execution times during this window, will not execute at their scheduled time. Custom web applications will also be unavailable during this time. Upon completing the maintenance, the job queue will resume processing starting with the oldest data first. You will not lose any data. Please keep in mind that if you have use cases that are time dependent, you may need to adjust your data feeds accordingly.

This maintenance does not impact Acoustic core products such as Campaign. You can still deploy emails and operate within Campaign normally during the CIS maintenance window. All other Campaign functionality, including reporting, will be available.

If you have any questions about this upcoming maintenance or encounter any issues with your custom applications post-migration, please visit our support portal https://support.goacoustic.com for assistance

Posted on Mar 11, 2024 - 16:20 EDT
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 14:30 EDT
Scheduled - POD A will be undergoing a scheduled maintenance on March 15 at 2:30pm EDT (6:30pm UTC) for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.

Mar 8, 16:23 EST
Completed - The scheduled maintenance has been completed.
Mar 15, 13:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 09:01 EDT
Scheduled - Tealeaf AP-1 will be undergoing a scheduled maintenance on March 15 at 9am EDT (1pm UTC) for 4 hours.

Users may experience brief downtime or data delays during this window.

Please contact support if you have any additional questions.

Mar 8, 16:18 EST
Completed - The scheduled maintenance has been completed.
Mar 15, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 09:00 EDT
Scheduled - POD B will be undergoing a scheduled maintenance on March 15 at 9am EDT (1pm UTC) for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.

Mar 8, 16:13 EST
Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.