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Support Portal Operational
Acoustic Campaign - POD 1 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 2 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 3 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Content Operational
AP Operational
EMEA Operational
US Operational
Acoustic Exchange Operational
APAC Operational
EMEA Operational
US Operational
Acoustic Tealeaf (AP-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Tealeaf Maintenance AP-1 Jul 29, 2024 09:00-11:00 EDT
AP-1 will be undergoing a scheduled maintenance on July 29 at 9am EDT (1pm UTC) for 2 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time, but there may be delays in processing.

Please contact support if you have any additional questions.
Posted on Jul 19, 2024 - 11:49 EDT
Scheduled Tealeaf Maintenance EU-1 Jul 29, 2024 14:00-16:00 EDT
EU-1 will be undergoing a scheduled maintenance on July 29 at 2pm EDT (6pm UTC) for 2 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time, but there may be delays in processing.

Please contact support if you have any additional questions.
Posted on Jul 19, 2024 - 11:55 EDT
Scheduled Tealeaf Maintenance US-2 Jul 30, 2024 00:00-02:00 EDT
US-2 will be undergoing a scheduled maintenance on July 30 at 12am ET (4:00am UTC) for 2 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time, but there may be delays in processing.

Please contact support if you have any additional questions.
Posted on Jul 19, 2024 - 12:05 EDT
Scheduled Tealeaf Maintenance US-1 Jul 30, 2024 04:00-06:00 EDT
US-1 will be undergoing a scheduled maintenance on July 30 at 4am ET (8:00am UTC) for 2 hours.

Users may experience downtime or inability to access Tealeaf during this window. There will be no disruption to data collection during this time, but there may be delays in processing.

Please contact support if you have any additional questions.
Posted on Jul 19, 2024 - 12:03 EDT
Past Incidents
Jul 27, 2024
Scheduled Campaign Maintenance (PODs 1-5, 9)
Completed - The scheduled maintenance has been completed.
Jul 27, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 22:00 EDT
Scheduled - PODs 1-5, 9 will be undergoing a scheduled maintenance on July 26, 2024 at 10:00pm EDT (July 27, 2024 2:00am UTC) for 2 hour 30 minutes.

Email sends (UI, API, and Transact) during this maintenance will be queued and held for as long as 20 minutes and will then be delivered. This is the only customer impact during this maintenance.

Additional details about what to expect during maintenance periods can be found here:

https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime
Jul 12, 17:48 EDT
Jul 26, 2024
Jul 25, 2024
Campaign Issue Under Investigation Pods (1 -7)
Resolved - Our team has resolved this issue regarding mailings stuck in scheduled status on Pods 1-7. All services are now responding normally.

We apologize for any inconvenience you may have experienced due to this issue.
Jul 25, 15:30 EDT
Monitoring - Our team has successfully addressed the issue related to mailings stuck in scheduled status and now proactively monitoring services to maintain stability.

Customer impact: Customers might experience delays in processing scheduled mailings.

We apologize for any inconvenience you may have experienced due to this issue.
Jul 25, 10:41 EDT
Identified - Our team has identified the cause of this issue regarding mailings that are stuck in scheduled status and is now working diligently to resolve it.

Customer impact: Customers might experience intermittent delays in processing scheduled mailings.

We apologize for any inconvenience you may be experiencing due to this issue.
Jul 25, 10:15 EDT
Update - Our team continues to actively investigate the issue with the Acoustic Campaign Email service on POD 6 and 7 regarding mailings that are stuck in scheduled status and will follow-up with more information soon.

Customers impact: Customers might experience delays in processing scheduled mailings.

We apologize for any inconvenience you may be experiencing due to this issue.
Jul 25, 09:32 EDT
Investigating - We are currently looking into an issue with the Acoustic Campaign Email service on POD 7 regarding mailings that are stuck in scheduled status and will follow-up with more information soon.

We regret any inconvenience caused by this issue and appreciate your patience.
Jul 25, 08:13 EDT
Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024
Scheduled Campaign Maintenance (PODs 1-5, 9)
Completed - The scheduled maintenance has been completed.
Jul 20, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 22:00 EDT
Scheduled - PODs 1-5, 9 will be undergoing a scheduled maintenance on July 19, 2024 at 10:00pm EDT (July 20, 2024 2:00am UTC) for 2 hours.

Email sends (UI, API, and Transact) during this maintenance will be queued and held for as long as 20 minutes and will then be delivered. This is the only customer impact during this maintenance.

Additional details about what to expect during maintenance periods can be found here:

https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime
Jul 12, 11:30 EDT
Jul 19, 2024
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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