All Systems Operational

About This Site

Need help or have additional questions? Visit our help center or community forums.

Support Portal Operational
Acoustic Connect - AP Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Connect - EU Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Connect - US Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Campaign - POD 1 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 2 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 3 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Content Operational
AP Operational
EMEA Operational
US Operational
Acoustic Exchange Operational
APAC Operational
EMEA Operational
US Operational
Pilot Operational
Acoustic Tealeaf (AP-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Campaign Maintenance Pod 7 Feb 13, 2026 12:00-16:00 EST

POD 7 will be undergoing a scheduled maintenance on February 13, 2026 at 12pm EST/5pm UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenances

Please contact support if you have any additional questions.
Posted on Feb 02, 2026 - 09:50 EST

Scheduled Campaign Maintenance Pods 1 & 4 Feb 15, 2026 00:00-04:00 EST

Pods 1 & 4 will be undergoing a scheduled maintenance on February 15, 2026 at 12am EST/5am UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenances

Please contact support if you have any additional questions.
Posted on Feb 02, 2026 - 10:00 EST
Feb 10, 2026

No incidents reported today.

Feb 9, 2026
Campaign Issue Under Investigation POD 3 - List import
Resolved - The issue has been resolved

We apologize for any inconvenience you may have experienced due to this issue.
Feb 9, 18:31 EST
Monitoring - Our team has resolved the issue regarding list imports failing, and we are now actively monitoring the service to ensure stability.

Customer impact:

Pod 3 Orgs with restricted databases running import jobs would experience job failures if the list contained duplicate records.

We apologize for any inconvenience you may have experienced due to this issue.
Feb 9, 17:14 EST
Investigating - We are currently investigating an issue with the Acoustic Campaign List Import service on POD 3 and will follow-up with more information soon.

We apologize for any inconvenience you may be experiencing due to this issue.
Feb 9, 16:35 EST
Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
Scheduled Maintenance Campaign Pod B | Acoustic Connect APAC
Completed - The scheduled maintenance has been completed.
Feb 6, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 09:00 EST
Scheduled - Acoustic Campaign POD B AND Acoustic Connect APAC will be undergoing a scheduled maintenance on February 6, 2026 at 9am EST/2pm UTC for 4 hours.

Acoustic Campaign Pod B users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenances

Acoustic Connect APAC users may experience downtime or inability to access Connect during this window. Also, note that all mail sends will be delayed until the maintenance is complete. Additional details about what to expect during Connect Maintenance periods can be found here:

https://connect.goacoustic.com/hc/en-us/articles/44244265046425-Connect-scheduled-maintenance

Please contact support if you have any additional questions.
Jan 29, 08:50 EST
Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage