Experience Analytics Issue Under Investigation on US-2

Incident Report for Acoustic Public Service Status

Resolved

This incident has been resolved.
Posted Sep 03, 2025 - 14:44 EDT

Monitoring

Our team has resolved this issue regarding logging into US-2 and is now actively monitoring the service to ensure stability.

Customer impact:
Some reports may take some time to reflect the most recent data but this will clear shortly.

We apologize for any inconvenience you may have experienced due to this issue.
Posted Sep 03, 2025 - 14:00 EDT

Investigating

We are currently investigating an incident with the Acoustic Experience Analytics service on US-2 and will follow-up with more information soon.

We apologize for any inconvenience you are experiencing.
Posted Sep 03, 2025 - 13:57 EDT
This incident affected: Acoustic Tealeaf (US-2) (Notifications, Replay, Snapshot Data, Webportal).