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Acoustic Campaign - POD A Operational
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Acoustic Tealeaf (AP-1) Operational
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Data Ingest Operational
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Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
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Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
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US Operational
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Acoustic Personalization Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Campaign Maintenance Pod 8 May 5, 2024 00:01-02:01 EDT
POD 8 will be undergoing a scheduled maintenance on May 5 at 12:01 am EDT (4:01am UTC) for 2 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.
Posted on Apr 19, 2024 - 10:43 EDT
Past Incidents
Apr 30, 2024

No incidents reported today.

Apr 29, 2024
Experience Analytics Issue Under Investigation AP-1
Resolved - This incident has been resolved.
Apr 29, 15:40 EDT
Update - Our team has resolved this incident involving Acoustic Tealeaf AP-1. All services are operational.

Due to complexities with the incident, depending on customer use case, there may be follow-up actions needed. Acoustic customer success managers will be reaching out this week to impacted customers to assist with the next steps.

We apologize for any inconvenience you may be experiencing due to this issue.
Apr 29, 15:40 EDT
Update - Our team has identified the cause of this issue regarding Overstat/Snapshots and is now working diligently to resolve it.

Customer impact: Functionality of Snapshots is available for those created after April 3, 2024 but only displaying data from April 3 through the current time. Snapshots created prior to April 3 are currently in the process of being restored. As a workaround, users can create new snapshots now duplicating those that are unavailable. If you have any questions please reach out to support at https://support.goacoustic.com

We apologize for any inconvenience you may be experiencing due to this issue.
Apr 17, 18:23 EDT
Identified - Our team has identified the cause of this issue regarding Overstat and is now working diligently to resolve it.

Customer impact: Opening any snapshot from the Snapshot Gallery will result in it appearing blank.

We apologize for any inconvenience you may be experiencing due to this issue.
Apr 17, 09:42 EDT
Update - Our team continues to actively investigate an issue with snapshot on AP-1.

Customers impact: Opening any snapshot from the Snapshot Gallery may result in it appearing blank.

We apologize for any inconvenience you may be experiencing due to this issue.
Apr 17, 06:48 EDT
Investigating - We are currently investigating an incident with the Acoustic Experience Analytics service in AP-1 environment and will follow-up with more information soon.

Customer impact: Opening any snapshot from the Snapshot Gallery will result in it appearing blank.

We apologize for any inconvenience you are experiencing.
Apr 17, 05:18 EDT
Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024
Scheduled Campaign Maintenance Pod B
Completed - The scheduled maintenance has been completed.
Apr 26, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 09:00 EDT
Scheduled - POD B will be undergoing a scheduled maintenance on April 26 at 9am EDT (1pm UTC) for 2 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.
Apr 19, 10:37 EDT
Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Apr 16, 2024

No incidents reported.

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