Campaign Issue Under Investigation across all PODs
Incident
Report for Acoustic Public Service Status
Resolved
Our team has resolved this issue regarding missing images and all services are now responding normally.
Customer impact:
Images were not appearing in the email preview or in sent emails.
We apologize for any inconvenience you may have experienced due to this issue.
Customer impact:
Images were not appearing in the email preview or in sent emails.
We apologize for any inconvenience you may have experienced due to this issue.
Monitoring
Our team has resolved this issue regarding missing images from emails and is now actively monitoring the service to ensure stability.
Customer impact: Images are not appearing in the email preview or in sent emails.
Please note, Content-hosted images added between approximately 7:52 AM EST and 11:32 AM EST may not have been included in sent emails and may need to be re-added to ensure proper delivery.
We apologize for any inconvenience you may have experienced due to this issue.
Customer impact: Images are not appearing in the email preview or in sent emails.
Please note, Content-hosted images added between approximately 7:52 AM EST and 11:32 AM EST may not have been included in sent emails and may need to be re-added to ensure proper delivery.
We apologize for any inconvenience you may have experienced due to this issue.
Investigating
We are currently investigating an issue with the Acoustic Campaign service across all PODs and will follow-up with more information soon.
Customer impact: Images are not appearing in the email preview or in sent emails.
We apologize for any inconvenience you may be experiencing due to this issue.
Customer impact: Images are not appearing in the email preview or in sent emails.
We apologize for any inconvenience you may be experiencing due to this issue.
This incident affected: Acoustic Campaign - POD 1 (Email), Acoustic Campaign - POD 2 (Email), Acoustic Campaign - POD 4 (Email), Acoustic Campaign - POD 5 (Email), Acoustic Campaign - POD 6 (Email), Acoustic Campaign - POD 7 (Email), Acoustic Campaign - POD 8 (Email), Acoustic Campaign - POD 9 (Email), Acoustic Campaign - POD B (Email), and Acoustic Campaign - POD 3 (Email).