Rest API calls are experiencing a performance issue with longer than expected response times

Incident Report for Acoustic Public Service Status

Resolved

Our team has resolved this issue regarding API performance and all services are now responding normally.

We apologize for any inconvenience you may have experienced due to this issue.
Posted Sep 12, 2025 - 10:17 EDT

Monitoring

Our team has resolved this issue regarding API performance and is now actively monitoring the service to ensure stability


We apologize for any inconvenience you may have experienced due to this issue.
Posted Sep 11, 2025 - 18:18 EDT

Investigating

Our team continues to actively investigate the API performance issue.

Customers impact:
REST API calls are taking several seconds to complete and may timeout.


We apologize for any inconvenience you may be experiencing due to this issue.
Posted Sep 11, 2025 - 17:36 EDT

Monitoring

Our team has resolved this issue regarding API performance and is now actively monitoring the service to ensure stability

We apologize for any inconvenience you may have experienced due to this issue.
Posted Sep 11, 2025 - 17:15 EDT

Identified

Our team has identified the cause of this issue regarding API performance. At this time API response times have normalized to pre-incident levels.

We apologize for any inconvenience you may have experienced due to this issue.
Posted Sep 11, 2025 - 15:01 EDT

Investigating

Our team continues to actively investigate the API performance issue.

Customers impact:

REST API calls are taking several seconds to complete and may cause calls to timeout.

We apologize for any inconvenience you may be experiencing due to this issue.
Posted Sep 11, 2025 - 12:07 EDT
This incident affected: Acoustic Campaign - POD 8 (API).