goacoustic.com SSL certificate update - October 27, 2025
Scheduled for Oct 27, 10:00 - 10:01 EDT
Scheduled
On Monday, October 27, 2025, at 10am EDT (2:00pm UTC), the certificate for the *.goacoustic.com domain will be replaced with an updated certificate.
Most Acoustic customers will not need to take any action.
Customers who store a copy of our certificate for validation purposes when using Acoustic Campaign (via the user interface, API, or SFTP) will need to have their IT teams install the new certificate to ensure uninterrupted access to the platform.
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Who does this change impact?
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**Most Acoustic customers will not need to take any action**
Customers accessing the Acoustic Campaign UI through a browser do not need to make any changes because browsers will pick up new certificates automatically.
Important: If your Acoustic Campaign is integrated with HCL Campaign, additional action may be required within HCL Campaign to ensure the correct certificates are installed to enable the integration to work seamlessly. Please reach out to HCL support for any additional assistance.
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What should I do now?
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Since client-side certificate validation typically occurs outside Acoustic's IT infrastructure, it is not possible for Acoustic Campaign to determine which security protocols are enforced by each organization that accesses Acoustic Campaign. If there are concerns regarding which changes are necessary in your organization, we encourage you to reach out to your IT team.
If you would like to obtain a copy of the new certificate, you can download the updated certificate at our Help Center: https://help.goacoustic.com/hc/en-us/articles/45467364443795-goacoustic-com-SSL-certificate-update-for-2026
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If you have any additional questions, our support team is here to help: https://support.goacoustic.com/
Most Acoustic customers will not need to take any action.
Customers who store a copy of our certificate for validation purposes when using Acoustic Campaign (via the user interface, API, or SFTP) will need to have their IT teams install the new certificate to ensure uninterrupted access to the platform.
-----
Who does this change impact?
-----
**Most Acoustic customers will not need to take any action**
Customers accessing the Acoustic Campaign UI through a browser do not need to make any changes because browsers will pick up new certificates automatically.
Important: If your Acoustic Campaign is integrated with HCL Campaign, additional action may be required within HCL Campaign to ensure the correct certificates are installed to enable the integration to work seamlessly. Please reach out to HCL support for any additional assistance.
-----
What should I do now?
-----
Since client-side certificate validation typically occurs outside Acoustic's IT infrastructure, it is not possible for Acoustic Campaign to determine which security protocols are enforced by each organization that accesses Acoustic Campaign. If there are concerns regarding which changes are necessary in your organization, we encourage you to reach out to your IT team.
If you would like to obtain a copy of the new certificate, you can download the updated certificate at our Help Center: https://help.goacoustic.com/hc/en-us/articles/45467364443795-goacoustic-com-SSL-certificate-update-for-2026
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If you have any additional questions, our support team is here to help: https://support.goacoustic.com/
This scheduled maintenance affects: Acoustic Campaign - POD 1 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), Acoustic Exchange (APAC, EMEA, US, Pilot), Acoustic Campaign - POD 2 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), Acoustic Campaign - POD 4 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), Acoustic Campaign - POD 5 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), Acoustic Campaign - POD 6 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), Acoustic Campaign - POD 7 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), Acoustic Campaign - POD 8 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), Acoustic Campaign - POD 9 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), Acoustic Campaign - POD B (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), Acoustic Content (AP, EMEA, US), Acoustic Connect - US (API, Behaviors, Content Studio, Data, Email, Forms, Journeys, Mobile Push, Reporting, SMS, Web (UI), WhatsApp, Other), Acoustic Connect - EU (API, Behaviors, Content Studio, Data, Email, Forms, Journeys, Mobile Push, Reporting, SMS, Web (UI), WhatsApp, Other), Acoustic Connect - AP (API, Behaviors, Content Studio, Data, Email, Forms, Journeys, Mobile Push, Reporting, SMS, Web (UI), WhatsApp, Other), and Acoustic Campaign - POD 3 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other).