Intermittent Access Issues with cloud.goacoustic.com {All Pods & Regions}
Incident
Report for Acoustic Public Service Status
Resolved
Our team has resolved this issue regarding Acoustic UI interface and all services are now responding normally.
Customer impact:
Users are experiencing intermittent issues accessing cloud.goacoustic.com.
We apologize for any inconvenience you may have experienced due to this issue.
Customer impact:
Users are experiencing intermittent issues accessing cloud.goacoustic.com.
We apologize for any inconvenience you may have experienced due to this issue.
Monitoring
Our team has resolved the issue causing intermittent access to the Acoustic UI interface and is now actively monitoring the service to ensure stability.
Customer impact:
Users are experiencing intermittent issues accessing cloud.goacoustic.com.
We apologize for any inconvenience you may have experienced due to this issue.
Customer impact:
Users are experiencing intermittent issues accessing cloud.goacoustic.com.
We apologize for any inconvenience you may have experienced due to this issue.
Investigating
We are currently investigating an issue affecting the Acoustic Campaign service across all pods and will provide further updates as more information becomes available.
Customer Impact:
We are aware that some users are experiencing intermittent issues accessing cloud.goacoustic.com.
We apologize for any inconvenience this may cause and appreciate your patience while we work towards a resolution.
Customer Impact:
We are aware that some users are experiencing intermittent issues accessing cloud.goacoustic.com.
We apologize for any inconvenience this may cause and appreciate your patience while we work towards a resolution.
This incident affected: Acoustic Tealeaf (AP-1) (Webportal), Acoustic Tealeaf (EU-1) (Webportal), Acoustic Tealeaf (US-1) (Webportal), Acoustic Tealeaf (US-2) (Webportal), Acoustic Campaign - POD 1 (Website (UI)), Acoustic Campaign - POD 2 (Website (UI)), Acoustic Campaign - POD 4 (Website (UI)), Acoustic Campaign - POD 5 (Website (UI)), Acoustic Campaign - POD 6 (Website (UI)), Acoustic Campaign - POD 7 (Website (UI)), Acoustic Campaign - POD 8 (Website (UI)), Acoustic Campaign - POD 9 (Website (UI)), Acoustic Campaign - POD B (Website (UI)), Acoustic Campaign - POD 3 (Website (UI)), Acoustic Connect - US (Web (UI)), Acoustic Connect - EU (Web (UI)), and Acoustic Connect - AP (Web (UI)).