Campaign Issue Under Investigation on Multiple Pods{POD 3,4,5}
Incident
Report for Acoustic Public Service Status
Resolved
Our team has resolved this issue regarding contact list and all services are now responding normally.
Customer impact:
Some users are experiencing issues uploading contact lists, which is affecting their ability to send campaigns.
We apologize for any inconvenience you may have experienced due to this issue.
Customer impact:
Some users are experiencing issues uploading contact lists, which is affecting their ability to send campaigns.
We apologize for any inconvenience you may have experienced due to this issue.
Monitoring
Our team has resolved this issue regarding contact list issue and is now actively monitoring the service to ensure stability.
Customer impact:
Some users are experiencing issues uploading contact lists, which is affecting their ability to send campaigns.
We apologize for any inconvenience you may have experienced due to this issue.
Customer impact:
Some users are experiencing issues uploading contact lists, which is affecting their ability to send campaigns.
We apologize for any inconvenience you may have experienced due to this issue.
Investigating
We are currently investigating an issue with the Acoustic Campaign service on POD {3,4,5} and will follow-up with more information soon.
We apologize for any inconvenience you may be experiencing due to this issue.
Customer Impact:
Some users are experiencing issues uploading contact lists, which is affecting their ability to send campaigns.
We apologize for any inconvenience you may be experiencing due to this issue.
Customer Impact:
Some users are experiencing issues uploading contact lists, which is affecting their ability to send campaigns.
This incident affected: Acoustic Campaign - POD 4 (Other), Acoustic Campaign - POD 5 (Other), and Acoustic Campaign - POD 3 (Other).