Campaign Issue Under Investigation POD 3

Incident Report for Acoustic Public Service Status

Resolved

This incident has been resolved.

We apologize for any inconvenience you may be experiencing due to this issue.
Posted Nov 12, 2025 - 13:23 EST

Update

We are continuing to monitor for any further issues.
Posted Nov 12, 2025 - 12:24 EST

Monitoring

Our team has resolved this issue regarding POD 3 and is now actively monitoring the service to ensure stability.

Customer impact:

All campaign services are currently affected, including login, sending campaign(All channels), APIs, and tracking of user activity.

We apologize for any inconvenience you may have experienced due to this issue.
Posted Nov 12, 2025 - 11:25 EST

Update

Our team continues to actively investigate the issue on POD 3.

Customer impact:

All campaign services are currently affected, including login, sending campaign(All channels), APIs, and tracking of user activity.

We apologize for any inconvenience you may have experienced due to this issue.
Posted Nov 12, 2025 - 10:43 EST

Investigating

We are currently investigating an issue with the Acoustic Campaign service on POD 3 and will follow-up with more information soon.

We apologize for any inconvenience you may be experiencing due to this issue.
Posted Nov 12, 2025 - 10:37 EST
This incident affected: Acoustic Campaign - POD 3 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI)).