Connect Issue Under Investigation - US
Incident
Report for Acoustic Public Service Status
Resolved
Our team has resolved this issue regarding Signal Data Flow and all services are now responding normally.
Customer impact:
All signals now are flowing in real-time as expected.
We apologize for any inconvenience you may have experienced due to this issue.
Customer impact:
All signals now are flowing in real-time as expected.
We apologize for any inconvenience you may have experienced due to this issue.
Monitoring
Our team has resolved this issue regarding Signal Data Flow and is now actively monitoring the service to ensure the backlog of Signals is processed.
Customer impact:
Currently there is an issue impacting the flow of Signal Data through Connect. This may impact some uses of Signals for tasks like segmenting, triggered campaigns and multi-step campaigns. This is a delay only and we do not anticipate data loss.
We apologize for any inconvenience you may have experienced due to this issue.
Customer impact:
Currently there is an issue impacting the flow of Signal Data through Connect. This may impact some uses of Signals for tasks like segmenting, triggered campaigns and multi-step campaigns. This is a delay only and we do not anticipate data loss.
We apologize for any inconvenience you may have experienced due to this issue.
Identified
Our team has identified the cause of this issue regarding Signal Data Flow and is now working diligently to resolve it.
Customer impact:
Currently there is an issue impacting the flow of Signal Data through Connect. This may impact some uses of Signals for tasks like segmenting, triggered campaigns and multi-step campaigns. This is a delay only and we do not anticipate data loss.
We apologize for any inconvenience you may be experiencing due to this issue.
Customer impact:
Currently there is an issue impacting the flow of Signal Data through Connect. This may impact some uses of Signals for tasks like segmenting, triggered campaigns and multi-step campaigns. This is a delay only and we do not anticipate data loss.
We apologize for any inconvenience you may be experiencing due to this issue.
Investigating
We are currently investigating an issue with Acoustic Connect - US and will follow-up with more information soon.
We apologize for any inconvenience you may be experiencing due to this issue.
We apologize for any inconvenience you may be experiencing due to this issue.
This incident affected: Acoustic Connect - US (Behaviors, Data, Email, Reporting).