Resolved -
Our team has resolved this issue regarding data ingestion on US-1 and all services are now responding normally.
Customer impact: All sessions are now available for search, replay and reporting.
We apologize for any inconvenience you may have experienced due to this issue.
Apr 20, 08:08 EDT
Monitoring -
Our team has resolved this issue with Session Ingestion for US-1 and is now actively monitoring the service to ensure the backlog of Session events is processed.
Customer impact: Session activity is catching up, and reporting is being brought current. The next update will be shared in ~8 hours.
We apologize for any inconvenience you may have experienced due to this issue.
Apr 19, 22:32 EDT
Update -
Our team has identified the cause of this issue regarding session ingestion for US-1 and is continuing to working diligently to resolve it.
Customer impact: New sessions are currently unavailable for search or reporting.
We apologize for any inconvenience you may be experiencing due to this issue.
Apr 19, 15:23 EDT
Identified -
Our team has identified the cause of this issue regarding session ingestion for US-1 and is now working diligently to resolve it.
Customer impact: New sessions are currently unavailable for search or reporting.
We apologize for any inconvenience you may be experiencing due to this issue.
Apr 19, 14:29 EDT
Update -
Our team continues to actively investigate an issue with Session Ingestion on US-1.
Customers impact:
New sessions are currently unavailable for search or reporting.
We apologize for any inconvenience you may be experiencing due to this issue.
Apr 19, 12:50 EDT
Investigating -
We are currently investigating an incident with the Acoustic Experience Analytics service in US-1 and will follow-up with more information soon.
We apologize for any inconvenience you are experiencing.
Apr 19, 12:27 EDT