Connect Issue Under Investigation - US
Incident
Report for Acoustic Public Service Status
Resolved
Our team has resolved this issue regarding Insights reporting and all services are now responding normally.
We apologize for any inconvenience you may have experienced due to this issue.
We apologize for any inconvenience you may have experienced due to this issue.
Monitoring
Our team has resolved the cause of the Insights reporting issue and is now actively monitoring the service to ensure the affected data is fully backfilled and reporting accuracy is restored.
Customer Impact:
Insights reporting may display inaccurate metrics for campaigns sent after October 30th.
We apologize for any inconvenience you may have experienced due to this issue.
Customer Impact:
Insights reporting may display inaccurate metrics for campaigns sent after October 30th.
We apologize for any inconvenience you may have experienced due to this issue.
Identified
We have identified an issue with Insights reporting for Acoustic Connect - US. Our team is working diligently to resolve this issue.
Customer Impact:
Insights reporting may have inaccurate metrics for campaigns sent after Oct 30th. Our team is working on correcting this data for all customers affected.
We apologize for any inconvenience you may be experiencing due to this issue.
Customer Impact:
Insights reporting may have inaccurate metrics for campaigns sent after Oct 30th. Our team is working on correcting this data for all customers affected.
We apologize for any inconvenience you may be experiencing due to this issue.
This incident affected: Acoustic Connect - US (Reporting).