goacoustic.com SSL certificate update – October 21, 2026
Scheduled Maintenance
Report for Acoustic Public Service Status
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
On Wednesday, October 21, 2026, at 10:00am EDT (2:00pm UTC), the certificate for the *.goacoustic.com domain will be replaced with an updated certificate.
Most Acoustic customers will not need to take any action.
Customers who store a copy of our certificate for validation purposes when using Acoustic Campaign (via the user interface, API, or SFTP) will need to have their IT teams install the new certificate to ensure uninterrupted access to the platform.
Who does this change impact?
Most Acoustic customers will not need to take any action
Customers accessing the Acoustic Campaign UI through a browser do not need to make any changes because browsers will pick up new certificates automatically.
Important: If your Acoustic Campaign is integrated with HCL Campaign, additional action may be required within HCL Campaign so the integration continues to work without interruption. Please reach out to HCL support for any additional assistance.
What should I do now?
Client-side certificate validation happens outside Acoustic's infrastructure, so we can't determine which security protocols your organization enforces. If there are concerns regarding which changes are necessary in your organization, we encourage you to reach out to your IT team.
If you would like to obtain a copy of the new certificate, you can download the updated certificate at our Help Center: https://help.goacoustic.com/hc/en-us/articles/56152345574163-goacoustic-com-SSL-certificate-update-for-2027
If you have any additional questions, our support team is here to help: https://support.goacoustic.com/
Most Acoustic customers will not need to take any action.
Customers who store a copy of our certificate for validation purposes when using Acoustic Campaign (via the user interface, API, or SFTP) will need to have their IT teams install the new certificate to ensure uninterrupted access to the platform.
Who does this change impact?
Most Acoustic customers will not need to take any action
Customers accessing the Acoustic Campaign UI through a browser do not need to make any changes because browsers will pick up new certificates automatically.
Important: If your Acoustic Campaign is integrated with HCL Campaign, additional action may be required within HCL Campaign so the integration continues to work without interruption. Please reach out to HCL support for any additional assistance.
What should I do now?
Client-side certificate validation happens outside Acoustic's infrastructure, so we can't determine which security protocols your organization enforces. If there are concerns regarding which changes are necessary in your organization, we encourage you to reach out to your IT team.
If you would like to obtain a copy of the new certificate, you can download the updated certificate at our Help Center: https://help.goacoustic.com/hc/en-us/articles/56152345574163-goacoustic-com-SSL-certificate-update-for-2027
If you have any additional questions, our support team is here to help: https://support.goacoustic.com/
This scheduled maintenance affected: Acoustic Campaign - POD 1 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), Acoustic Exchange (APAC, EMEA, US, Pilot), Acoustic Campaign - POD 2 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), Acoustic Campaign - POD 4 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), Acoustic Campaign - POD 5 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), Acoustic Campaign - POD 6 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), Acoustic Campaign - POD 7 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), Acoustic Campaign - POD 8 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), Acoustic Campaign - POD 9 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), Acoustic Tealeaf (AP-1) (Data Ingest, Notifications, Replay, Snapshot Data, Webportal), Acoustic Tealeaf (EU-1) (Data Ingest, Notifications, Replay, Snapshot Data, Webportal), Acoustic Tealeaf (US-1) (Data Ingest, Notifications, Replay, Snapshot Data, Webportal), Acoustic Tealeaf (US-2) (Data Ingest, Notifications, Replay, Snapshot Data, Webportal), Acoustic Campaign - POD B (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), Acoustic Content (AP, EMEA, US), Acoustic Connect - US (API, Behaviors, Content Studio, Data, Email, Forms, Journeys, Mobile Push, Reporting, SMS, Web (UI), WhatsApp, Other), Acoustic Connect - EU (API, Behaviors, Content Studio, Data, Email, Forms, Journeys, Mobile Push, Reporting, SMS, Web (UI), WhatsApp, Other), Acoustic Connect - AP (API, Behaviors, Content Studio, Data, Email, Forms, Journeys, Mobile Push, Reporting, SMS, Web (UI), WhatsApp, Other), Acoustic Campaign - POD 3 (API, Data Jobs, Email, Mobile Push, Reporting, SMS, Transact, Website (UI), Other), and Acoustic Social Audiences, CIS-Hosted Custom Integrations & Web Applications.