Connect Issue Under Investigation - US
Incident
Report for Acoustic Public Service Status
Resolved
Our team has resolved this issue regarding reporting and all services are now responding normally.
Customer impact:
Insights displayed inaccurate metrics for mailings sent between October 30 and the time the fix was applied. The issue has been fully resolved, the affected data has been corrected, and metrics are now back to normal.
We apologize for any inconvenience you may have experienced due to this issue.
Customer impact:
Insights displayed inaccurate metrics for mailings sent between October 30 and the time the fix was applied. The issue has been fully resolved, the affected data has been corrected, and metrics are now back to normal.
We apologize for any inconvenience you may have experienced due to this issue.
Monitoring
Our team has addressed the cause of the Insights reporting issue and are monitoring while we backfill the affected data.
Customer impact:
Insights may show incorrect metrics for mailings sent from October 30 until the fix was applied. We are running a data backfill to correct these metrics which will take time to complete. Mailings triggered during this period were sent successfully.
We will post another update when all data has been restored.
We apologize for any inconvenience you may be experiencing due to this issue.
Customer impact:
Insights may show incorrect metrics for mailings sent from October 30 until the fix was applied. We are running a data backfill to correct these metrics which will take time to complete. Mailings triggered during this period were sent successfully.
We will post another update when all data has been restored.
We apologize for any inconvenience you may be experiencing due to this issue.
Identified
Our team has identified the cause of this issue regarding Insights Reporting and is now working diligently to resolve it.
Customer impact:
Customers may see incorrect reporting metrics in the insights platform for mailings sent Oct 30th to present. Mailings triggered during this period were sent successfully.
We apologize for any inconvenience you may be experiencing due to this issue.
Customer impact:
Customers may see incorrect reporting metrics in the insights platform for mailings sent Oct 30th to present. Mailings triggered during this period were sent successfully.
We apologize for any inconvenience you may be experiencing due to this issue.
Investigating
We are currently investigating a reporting issue with Insights for Acoustic Connect - US and will follow-up with more information soon.
We apologize for any inconvenience you may be experiencing due to this issue.
We apologize for any inconvenience you may be experiencing due to this issue.
This incident affected: Acoustic Connect - US (Reporting).